Health Sciences Student Success Specialist

Ozarks Technical Community College; Springfield (MO); Presencial; USD 34.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental/LTD/Life insurance

Tuition benefits

On-site health clinic

Fitness center access

Descripción de la vacante

Ozarks Technical Community College in Springfield, MO, seeks a Student Success Representative - Health Sciences to be the first point of contact for students, guiding them through financial aid, admissions, registration and billing, and triaging complex questions to the appropriate College Navigator.

This on-site role requires collaboration with navigators and campus offices, strong communication, and meticulous documentation in TargetX CRM; the position supports outreach, scheduling, and

Formación

• Associate degree from a regionally accredited institution.
• Previous customer service experience.
• Exhibit excellent organizational and relational skills.
• Proficiency with a variety of computer operations, and the ability to learn and adapt to new software and tracking tools.
• Ability to communicate clearly and effectively via email, telephone, and Microsoft Teams chat.
• Ability to use information technology for professional productivity (such as Microsoft Office Suite).

Responsabilidades

• Serve as the first point of contact for students and guests of the Health Sciences Student Success center, delivering responsive, student-centered service in person, by phone, email, and other approved channels.
• Support College Navigator efficiency by managing initial student inquiries, appointment scheduling, assisting with outreach and administrative processes.
• Provide general information and procedural assistance with financial aid, admissions, registration, college deadlines, student records, and campus resources.
• Utilize the Student Success Toolkit to answer common questions and resolve routine Tier 1 student issues, connecting students with their assigned College Navigator for resolution of more complex issues.
• Identify situations where students require more individualized or ongoing support to resolve their questions.
• Accurately document student interactions, assistance provided, referrals, and follow-up needs in the college’s CRM, TargetX.
• Assist with proactive outreach and follow-up campaigns for enrollment, registration, financial aid completion, and student engagement, under the direction of Student Success leadership and in coordination with College Navigators.
• Receive, route, and assist students with submission of required forms and documentation; support routine processing and monitor completion of assigned administrative tasks within authorized procedures.
• Identify time-sensitive concerns, unresolved questions, or barriers to student progress; communicate promptly with the appropriate College Navigator, supervisor, or department according to established escalation pathways.
• Collaborate with College Navigators, Financial Aid, Registrar, Student Account Services, Admissions, academic departments, and other offices to provide coordinated, consistent student service.
• Participate in required training to maintain a working knowledge of financial aid regulations, state aid programs, scholarships, billing processes, academic programs, registration processes, student success software and technology, and college policies.
• Support office operations, including managing shared communication queues, maintaining information and materials, assisting with supplies and front-desk coverage, and helping maintain an organized and welcoming service environment.
• Maintain confidentiality of student information and comply with applicable college policies, procedures, and regulations, including requirements governing access to student records.
• Exhibit exemplary attendance, punctuality, professionalism, clear communication, and teamwork.

Conocimientos

Customer service

Organizational skills

Communication

Microsoft Office

Adaptability

Educación

Associate degree

Bachelor's degree

Herramientas

TargetX

Descripción del empleo

Ozarks Technical Community College in Springfield, MO, seeks a Student Success Representative - Health Sciences to be the first point of contact for students, guiding them through financial aid, admissions, registration and billing, and triaging complex questions to the appropriate College Navigator.

This on-site role requires collaboration with navigators and campus offices, strong communication, and meticulous documentation in TargetX CRM; the position supports outreach, scheduling, and