Health Programs Support Specialist (IAP/HDAP)

Software Technology, Inc.; Nashville (TN); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Software Technology, Inc. in Nashville seeks an IAP Support Specialist to ensure uninterrupted access to HIV medications through TDH ADAP programs.

You will liaison with Ryan White field case managers, TDH partners, healthcare providers, and vendors to enroll clients, resolve issues, and improve program operations. Responsibilities include real-time technical assistance for IAP enrollment, trend analysis, and handling complex cases while upholding confidentiality and HIPAA compliance across

Qualifikationen

• Eligibility to work in the United States.
• Bachelor’s or Master’s degree in Health Administration, Public Health, Healthcare Management, or related field.
• Four (4) years of front-facing customer services experience in healthcare or related setting.
• Experience in health administration with knowledge of operations and client service.
• Strong documentation and follow-up skills to resolve issues promptly.
• Ability to handle multiple priorities with accuracy and attention to detail.
• Adaptability to changing procedures and program requirements.
• Excellent verbal and written communication with diverse partners.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office and databases/case management systems, with HIPAA compliance.
• Ability to maintain confidentiality and comply with program requirements.

Aufgaben

• Serve as primary contact for Ryan White field case managers seeking real-time enrollment assistance.
• Provide guidance on program policies, documentation, and enrollment processes.
• Troubleshoot enrollment barriers and resolve issues impacting access to insurance and medications.
• Ensure timely communication of program updates and requirements.
• Collaborate with Tennessee health staff, providers, and vendors to resolve issues.
• Identify systemic issues and opportunities for process improvements.
• Document interactions and resolutions per procedures.
• Monitor workflows to maintain operational excellence and support QA activities.

Kenntnisse

Healthcare ops

Customer service

HIPAA

Documentation

Problem solving

Multi-tasking

Communication

Time management

Adaptability

Confidentiality

Team collaboration

Ausbildung

Bachelor’s or Master’s degree in Health Administration, Public Health, Healthcare Management, or related field

Tools

Microsoft Office

Case management systems

Jobbeschreibung

Software Technology, Inc. in Nashville seeks an IAP Support Specialist to ensure uninterrupted access to HIV medications through TDH ADAP programs.

You will liaison with Ryan White field case managers, TDH partners, healthcare providers, and vendors to enroll clients, resolve issues, and improve program operations. Responsibilities include real-time technical assistance for IAP enrollment, trend analysis, and handling complex cases while upholding confidentiality and HIPAA compliance across