Remote Administrative Support Specialist, Health Programs

EITACIES Inc.; Nashville (TN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free uniforms

Parental leave

Training & development

Job summary

EITACIES Inc. is hiring an Administrative Support Specialist to ensure operational excellence for the TDH Ryan White ADAP program’s IAP and HDAP components in Tennessee.

The role serves as a liaison among case managers, TDH partners, providers, and vendors to enable enrollment and issue resolution. The position emphasizes real-time technical assistance, data validation, and consistent communication while supporting program workflows and quality improvement efforts.

Qualifications

• Eligible to work in the United States.
• Bachelor’s or Master’s in Health Administration, Public Health, or related field.
• Minimum 4 years of front-facing customer service, preferably in healthcare.
• Ability to document interactions, research issues, and follow up promptly.

Responsibilities

• Serve as primary contact for enrollment, eligibility, renewals, and participation.
• Provide guidance on policies, documentation, and enrollment processes.
• Troubleshoot enrollment barriers and resolve client access issues.
• Communicate program updates and requirements clearly and timely.
• Collaborate with TDH partners, vendors, and case managers to resolve complex cases.

Skills

Customer service

Microsoft Office

Documentation

Data entry

Communication

Education

Bachelor’s or Master’s in Health Administration/Public Health/Healthcare Management

Tools

Case management systems

Databases

Job description

EITACIES Inc. is hiring an Administrative Support Specialist to ensure operational excellence for the TDH Ryan White ADAP program’s IAP and HDAP components in Tennessee.

The role serves as a liaison among case managers, TDH partners, providers, and vendors to enable enrollment and issue resolution. The position emphasizes real-time technical assistance, data validation, and consistent communication while supporting program workflows and quality improvement efforts.