IAP Support Specialist: HIV Care Access & Enrollment

Neodym Technologies; Nashville (TN); Hybrid; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

Neodym Technologies is seeking an IAP Support Specialist to ensure operational excellence for the Tennessee Ryan White ADAP program, including the Insurance Assistance Program (IAP). You will liaise with field case managers, TDH partners, providers, and vendors to facilitate enrollment, resolve complex issues, and promote consistent operations statewide.

The role provides real-time technical assistance on IAP enrollment and participation, supporting trends analysis and quality improvements while

Qualifikationen

• Eligibility to work in the United States.
• 4+ years of front-facing customer services, preferably in healthcare or public health.
• Experience in health administration with knowledge of operations and client service.
• Ability to document interactions, research issues, and follow up to resolution.
• Strong problem-solving, prioritization, and attention to detail.
• Ability to adapt to changing procedures and program requirements.
• Excellent verbal and written communication with diverse partners.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and case management systems.
• HIPAA, Ryan White Program, and organizational confidentiality compliance.

Aufgaben

• Serve as primary contact for Ryan White field case managers for IAP enrollment and participation.
• Provide guidance on program policies, documentation, and enrollment steps.
• Troubleshoot enrollment barriers and resolve client access issues.
• Maintain timely communication regarding program updates and requirements.
• Collaborate with Tennessee health stakeholders to resolve issues.
• Escalate and coordinate multi-agency case resolutions.
• Identify trends and opportunities for process improvements.
• Document interactions and resolutions in required systems.
• Support quality assurance and program monitoring activities.

Kenntnisse

Customer service

Healthcare operations

Documentation

Communication

HIPAA compliance

Multi-tasking

Ausbildung

Bachelor’s or Master’s degree in Health Administration, Public Health, Healthcare Management, or related field

Tools

Microsoft Office

Case management systems

Databases

Jobbeschreibung

Neodym Technologies is seeking an IAP Support Specialist to ensure operational excellence for the Tennessee Ryan White ADAP program, including the Insurance Assistance Program (IAP). You will liaise with field case managers, TDH partners, providers, and vendors to facilitate enrollment, resolve complex issues, and promote consistent operations statewide.

The role provides real-time technical assistance on IAP enrollment and participation, supporting trends analysis and quality improvements while