IAP Support Specialist — Health Access & Enrollment

STI; Nashville (TN); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Tennessee Department of Health seeks an IAP Support Specialist to ensure uninterrupted access to HIV medications for low-income Tennesseans. You will liaise with Ryan White case managers, TDH partners, providers, and vendors to facilitate enrollment and resolve issues.

Responsibilities include real-time technical assistance, data-driven problem solving, and promoting consistent program operations across Tennessee.

Qualifikationen

• Bachelor's or Master's degree in Health Administration, Public Health, Healthcare Management, or related field.
• Minimum four years of front-facing customer service experience, preferably in healthcare or public health.
• Experience in health administration with knowledge of healthcare operations and client service delivery.
• Proven ability to document interactions, research issues, and follow up promptly.
• Strong problem-solving, organizational, and communication skills.

Aufgaben

• Serve as primary contact for Ryan White field case managers seeking real-time IAP enrollment assistance.
• Provide guidance on policies, documentation, enrollment processes, and outcomes.
• Troubleshoot enrollment barriers and ensure access to insurance and HIV medications.
• Maintain accurate, timely communications regarding program updates and requirements.

Kenntnisse

Customer service

Healthcare operations

Documentation

Communication

Problem solving

Ausbildung

Bachelor's or Master's in Health Administration/ Public Health/ Healthcare Management

Tools

Microsoft Office

Case management systems

Databases

Jobbeschreibung

Tennessee Department of Health seeks an IAP Support Specialist to ensure uninterrupted access to HIV medications for low-income Tennesseans. You will liaise with Ryan White case managers, TDH partners, providers, and vendors to facilitate enrollment and resolve issues.

Responsibilities include real-time technical assistance, data-driven problem solving, and promoting consistent program operations across Tennessee.