HIV Care Program Liaison & Enrollment Specialist

STI; Nashville (TN); On-site; USD 60,000 - 75,000; Full time

Job summary

STI’s Nashville-based role supports the Tennessee Department of Health’s Ryan White ADAP, ensuring uninterrupted access to HIV medications for low-income residents. The IAP Support Specialist liaises with case managers, TDH partners, and vendors to enroll clients, resolve issues, and streamline operations statewide.

The position emphasizes real-time technical assistance, policy guidance, and confidentiality compliance, with a focus on continuous improvement and client-centered service delivery.

Qualifications

• Bachelor’s or Master’s degree in Health Administration, Public Health, Healthcare Management, or related field.
• 4+ years of front-facing customer service experience, preferably healthcare or public health.
• Experience in health administration with knowledge of healthcare operations and client service delivery.
• Ability to document client interactions, research issues, and follow up to resolution.
• Strong problem-solving, attention to detail, and multi-tasking abilities.

Responsibilities

• Serve as primary contact for Ryan White field case managers seeking IAP enrollment support.
• Provide guidance on policies, procedures, documentation, and enrollment processes.
• Troubleshoot enrollment barriers and resolve issues affecting access to insurance and HIV medications.
• Communicate program updates and requirements in a timely manner.
• Collaborate with TDH partners, vendors, and colleagues to resolve complex issues.
• Document interactions and follow-up activities per procedures.
• Monitor workflows and support quality improvement across the ADAP program.

Skills

Customer service

Communication

Organization

HIPAA compliance

Microsoft Office

Case management systems

Education

Bachelor’s or Master’s in Health Admin/Public Health

Tools

Microsoft Office

Case management systems

Job description

STI’s Nashville-based role supports the Tennessee Department of Health’s Ryan White ADAP, ensuring uninterrupted access to HIV medications for low-income residents. The IAP Support Specialist liaises with case managers, TDH partners, and vendors to enroll clients, resolve issues, and streamline operations statewide.

The position emphasizes real-time technical assistance, policy guidance, and confidentiality compliance, with a focus on continuous improvement and client-centered service delivery.