Health Program Manager 2

Arizona Department of Child Safety; Phoenix (AZ); Presencial; USD 52.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Public service retirement program

Professional growth opportunities

Descripción de la vacante

The Arizona Department of Child Safety (DCS) is seeking a Health Program Manager 2 to coordinate care management within the System of Care program under the Comprehensive Health Plan. Based in Phoenix, you will work with providers, caregivers, and state partners to improve health outcomes for children in care.

The role requires a Bachelor's degree in a relevant field, at least two years of health care advocacy experience, and the ability to navigate AHCCCS regulations.

Formación

• Bachelor's degree in counseling, social work, psychology, or related field.
• Two years of health care advocacy through the child and family team process.
• Ability to secure and maintain clearance from the DCS Central Registry.
• A valid Arizona driver’s license is required.
• Electronic Employment Eligibility Verification (E-Verify) compliance.

Responsabilidades

• Performs Care Management activities for children with complex physical and health care presentations including technical assistance and advocacy for systems of health care delivery.
• Serves as a field accountability partner to DCS CHP's managed care organization (MCO) partner to improve health care outcomes for children in care.
• Develops and maintains professional relationships to identify child-specific and system oriented enhancements to improve health care for children served by DCS.
• Maintains up-to-date knowledge of AHCCCS and DCS CHP policies and participates in data-driven performance management.
• Participates in activities beyond regular hours on a rotational basis; handle inquiries from members, providers, caregivers and DCS staff during off hours.
• Other duties as assigned related to the position.

Conocimientos

Care management

Communication

Team collaboration

Policy knowledge

Educación

Bachelor's degree in counseling, social work, psychology, or related field

Descripción del empleo

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

Health Program Manager 2

Job Location:
COMPREHENSIVE HEALTH PLAN
3003 N Central Ave Phoenix, AZ 85012

Posting Details

Salary: $29.4778 HRLY/$61,313.82 Salary
Grade: 21
Closing Date: October 24, 2026

Job Summary

This position coordinates and performs care management duties in relation to the Department's System of Care program (SOC); a statewide, integrated (physical health and behavioral health) health care management system within the Department of Child Safety Comprehensive Health Plan (DCS CHP). This position also identifies and initiates opportunities to enhance quality in providers and provider network in pursuit of the Arizona Twelve Principles for children involved with AZ Department of Child Safety.

Job Duties

• Performs Care Management activities for children involved DCS with complex physical and health care presentations which includes technical assistance and advocacy for systems of physical and behavioral health care delivery and DCS processes (i.e. Courts, Caregivers). Documents efforts.
• Serves as a field accountability partner to DCS CHP's managed care organization (MCO) partner in child-specific and system related functions to improve health care outcomes for children in care including, but not limited to, Child and Family Team (CFT) fidelity, care coordination and other performance management activities.
• Develops and maintains professional relationships among system stakeholders with efforts focused toward identifying child-specific and system oriented enhancements to improve health care to children served by DCS.
• Maintains up-to-date knowledge of Arizona Health Care Cost Containment System (AHCCCS), DCS and DCS CHP policies and procedures and participates in data-driven performance management to advise quality and network activities.
• Participates in activities beyond regular work hours on a rotational basis; handle incoming telephonic inquiries from members, providers, caregivers and DCS staff during off hours.
• Other duties as assigned as related to the position.

Knowledge Of

Knowledge, Skills & Abilities (KSAs):

• Applicable laws and regulations, government (Medicare, Medicaid, Supplemental Security Income (SSI), and Social Security Disability Insurance (SSDI) and insurance benefits including AHCCCS Medical Policy and Contractors Operations Manuals
• New regulations on federal, state and local levels as well as practice guidelines and standards of practice

Skills In

• Assessing, determining, and evaluating appropriate disposition and making independent judgments based on critical thinking skills and expertise
• Professional behavior, promoting cooperation and team building
• Communicating effectively and professionally using all modalities i.e. technology, written letter, and verbal with both providers and caregivers in a way that is both clear and concise

Ability To

• Maintain and manage caseloads working independently with minimal direction
• Anticipate and organize work flow
• Work with a high volume caseload, deal effectively with rapidly changing priorities
• Follow through on responsibilities

Selective Preference(s)

N/A

Pre-Employment Requirements

Bachelors degree in counseling, social work, psychology, or related field and at least two years of health care advocacy through the child and family team process, developmental or physical health providers or systems including managed care or child welfare system required.

The ability to secure and maintain clearance from the DCS Central Registry.

A valid Arizona driver’s license is required. and the use of a vehicle is an essential function of the job to conduct State business. The following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans{