CASE MANAGER-STATEWIDE PLACEMENT

Arizona Department of Child Safety; Phoenix (AZ); On-site; USD 3,112,000 - 3,810,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Holidays & vacation

Parental Leave

Education discounts

Wellness programs

Job summary

Arizona Department of Child Safety in Phoenix, AZ seeks a Case Manager-Placement Coordinator to support child safety and timely placements across the state. This on-site role requires evaluating referrals, coordinating medical information, and ensuring compliance with policy while maintaining compassionate, professional conduct.

Join a mission-driven team dedicated to protecting vulnerable children, with structured training, step-pay progression, and comprehensive benefits.

Qualifications

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education (conferred transcripts); OR 4 years as an Arizona Department of Child Safety Case Aide
• Valid driver’s license and a satisfactory 39 month driving record
• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
• Work history, Central Registry and Public Record will be considered
• Successfully complete the 22 weeks of in person classroom and field training program

Responsibilities

• Analyze information quickly and accurately, apply logic to complex situations and make independent, sound decisions in high pressure moments
• Communicate with clarity and compassion, conduct effective interviews, gather accurate information, and remain professional during challenging situations
• Stay organized and maintain accuracy and quality in a high-volume environment
• Remain calm in stressful situations; understand diverse family systems and cultural backgrounds; and show empathy while maintaining professional boundaries
• Provide strong attention to detail

Skills

Analytical thinking

Effective communication

Organizational skills

Empathy & cultural sensitivity

Decision making under pressure

Education

Bachelor’s or Master’s degree

4 years as Case Aide

Job description

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

We’re Hiring!

CASE MANAGER/CHILD SAFETY SPECIALIST-STATEWIDE PLACEMENT COORDINATOR

Phoenix, Arizona 85021

https://dcs.az.gov/careers

Salary: $21.7068 with step increases after training & years of service

Schedule: Sunday -Thursday 1 pm- 10 pm

Open Until Filled

Make An Impact With DCS

At the Arizona Department of Child Safety (“DCS”), we call ourselves "Compassioneers" because everything we do is done with a compassionate heart. We work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state. DCS is proud to be a pillar of strength for our communities, and the work we do each day to build a safer, more compassionate and more resilient Arizona.

Why DCS?

Working for DCS is more than a just a job – it’s a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You’ll be part of a team that’s passionate about child welfare and committed to serving with integrity, compassion, and accountability. A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona’s children and families.

What You’ll Do

As a Case Manager-Placement Coordinator, you’ll:

• Work full-time, 40 hours a week on-site/in field; alternative work hours may be required
• Evaluate incoming referrals and staffs with direct supervisor to select appropriate placement according to departmental and regional policies pertaining to child protective services
• Evaluates incoming referrals and staffs with direct supervisor to schedule medical appointments, find immunization records, track medication, Phoenix Children’s Hospital coordination, and coordinates staff trainings with providers to obtain medical information regarding prescription medication, diabetes and medication administration to the appropriate participants and documents medical information in Guardian.
• Reviews work products and analyzes facts obtained by field DCS specialists. Provides input on cases.
• Evaluates appropriateness of assessments and decisions made as well as intervention plans, case plans, progress, barriers, placement, services, visitation, etc. to ensure child safety and compliance with policy, procedures and statutes.
• Responds/resolve problems and questions to address questions and concerns involving policy, procedures and issues related to specific cases.

We’re Looking For Someone Who Can

• Analyze information quickly and accurately, apply logic to complex situations and make independent, sound decisions in high pressure moments
• Communicate with clarity and compassion, conduct effective interviews, gather accurate information, and remain professional during challenging situations
• Stay organized and maintain accuracy and quality in a high-volume environment
• Remain calm in stressful situations; understand diverse family systems and cultural backgrounds; and show empathy while maintaining professional boundaries
• Provide strong attention to detail

What We Need From You (Required Qualifications)

• Bachelor’s or master’s degree earned from an institution accredited by an agency recognized by the U.S. Department of Education (conferred transcripts); OR 4 years as an Arizona Department of Child Safety Case Aide
• Valid driver’s license and a satisfactory 39 month driving record
• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
• Work history, Central Registry and Public Record will be considered
• Successfully complete the 22 weeks of in person classroom and field training program

Knowledge Areas That Support Success

• Counseling, conflict resolution, and intervention techniques
• Child development, family systems, and trauma-informed practice
• Confidentiality and ethical decision-making
• Behavioral indicators of abuse/neglect, separation, and loss
• Familiarity with community agencies, courts, schools and mental health systems

Step Increases and Training Information

Case Managers/Child Safety Specialists are eligible for incremental pay increases as they grow in their roles as follows:

• Upon successful completion of the Arizona Department of Child Safety 22-week training program: $22.59/hour
• After one year of Arizona Department of Child Safety Specialist service: $24.11
• After two years of Arizona Department of Child Safety Specialist service: $25.96
• After three years of Arizona Department of Child Safety Specialist service: $27.66

Pay Rate Determination

Placement within the DCS Specialist step pay plan may include credit for qualifying years of service as an OCWI Investigator Senior, in addition to prior DCS Specialist experience, in accordance with agency policy.

Training Details

The CORE program includes seven weeks of classroom training within the 22-week program. Classroom sessions occur in one- to three-week blocks and are held in midtown Phoenix. Eligible hires receive hotel accommodations, as well as meal and mileage reimbursements during required in-person training.

The Perks

Join Us, And You’ll Enjoy

• Comprehensive medical, dental, and life insurance options
• A supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually and generous vacation and sick leave
• Paid Parental Leave Program (must meet the criteria)
• Higher education discounts, wellness programs, and professional growth and development opportunities

Please visit our State of Arizona benefits page.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.