Health Plan Support Specialist

CVS Health; Franklin (TN); On-site; USD 23,000 - 39,000; Full time

Job summary

CVS Health in Franklin, TN is hiring a full-time Customer Service Representative to handle incoming contacts, document interactions, and resolve inquiries related to specialized services. You will work toward high member satisfaction while following procedures to protect privacy and ensure accurate records.

The role requires basic computer proficiency, multitasking, and a commitment to meeting performance metrics. On-site, with a strong focus on teamwork and quality care.

Qualifications

• 6+ months of call center or customer service experience.
• 6+ months of basic computer proficiency across multiple software applications.
• Strong multitasking and time management skills.

Responsibilities

• Answers and documents incoming contacts to determine their nature and respond to complex calls.
• Ensures respectful, helpful service and high customer satisfaction.
• Identifies data to determine action and coordinates service recovery.
• Follows procedures to meet member needs and enhance CVS Health's brand.
• Handles questions about A&H and FE plans for better coverage understanding.
• Collaborates with other departments to resolve issues quickly and accurately.
• Documents all correspondence and maintains confidential patient information.
• Meets company metrics and demonstrates a first call resolution mindset.

Skills

Customer service

Call center experience

Multitasking

Time management

Education

High school diploma

Tools

CRM software

Computer literacy

Job description

CVS Health in Franklin, TN is hiring a full-time Customer Service Representative to handle incoming contacts, document interactions, and resolve inquiries related to specialized services. You will work toward high member satisfaction while following procedures to protect privacy and ensure accurate records.

The role requires basic computer proficiency, multitasking, and a commitment to meeting performance metrics. On-site, with a strong focus on teamwork and quality care.