Accident & Health Care Support Specialist

CVS Health Corporation; Franklin (TN); Hybrid; USD 35,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Job summary

CVS Health Corporation in Franklin, TN is hiring a Customer Service Representative for Accident and Health plans. The role handles incoming contacts, documents interactions, and resolves complex inquiries to ensure high member satisfaction.

The position requires at least 6 months in a call center or customer service role, solid computer skills, and strong verbal and written communication. This hybrid, full-time role offers a competitive benefits package and the opportunity to impact members'

Qualifications

• Minimum 6 months of call center/customer service experience.
• Basic computer proficiency; ability to navigate multiple software applications.
• Excellent verbal and written communication with empathy.

Responsibilities

• Answer and document incoming contacts to determine their nature.
• Resolve complex calls related to specialized services.
• Provide accurate information to ensure member satisfaction.
• Maintain confidential records and document all customer correspondence.

Skills

Call center experience

Customer service

Time management

Multitasking

Verbal communication

Education

High school diploma or equivalent

Job description

CVS Health Corporation in Franklin, TN is hiring a Customer Service Representative for Accident and Health plans. The role handles incoming contacts, documents interactions, and resolves complex inquiries to ensure high member satisfaction.

The position requires at least 6 months in a call center or customer service role, solid computer skills, and strong verbal and written communication. This hybrid, full-time role offers a competitive benefits package and the opportunity to impact members'