Health Plan Specialist - Open Enrollment (REMOTE)

TEKsystems; Fargo (ND); Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Benefits Available

Job summary

TEKsystems seeks a Health Plan Specialist to support members remotely with questions about benefits, billing, enrollment, and coverage. You will handle inbound calls and resolve issues end-to-end in a customer-first environment.

The role is fully remote with a Monday–Friday schedule and flexible hours between 8:00 AM and 9:00 PM CST, offering a pay rate of $21.00/hour and benefits where eligible. Potential for contract-to-hire based on performance.

Qualifications

• Experience handling health plan benefits, billing, enrollment, and coverage inquiries.
• Strong communication skills with a patient, customer-first approach.
• Ability to research and resolve complex member issues to resolution.

Responsibilities

• Handle 100% inbound customer service calls regarding health plan benefits, billing, enrollment, and coverage questions
• Manage 50-70 calls per day during peak Open Enrollment periods
• Research and resolve complex member issues from start to finish
• Maintain ownership of customer concerns through complete resolution
• Document interactions accurately and thoroughly
• Utilize online tools and resources to support members efficiently
• Deliver exceptional customer service with empathy, professionalism, and attention to detail

Skills

Call center experience

Health insurance experience

Medicaid experience

Problem-solving

Multi-system navigation

Job description

Health Plan Specialist
Location: Remote (Must reside in an eligible state)
Pay Rate: $21.00/hour
Employment Type: Contract with the possibility of Contract-to-Hire
Benefits: Available
Schedule: Monday-Friday, flexible availability between 8:00 AM - 9:00 PM CST
About The Opportunity
Are you passionate about helping people and providing exceptional customer service? We're seeking a Health Plan Specialist to join a growing healthcare team supporting members with questions related to benefits, billing, enrollment, and insurance coverage.
In this fully remote role, you'll serve as a trusted resource for members, providing end-to-end support and ensuring every issue is resolved accurately, professionally, and with a customer-first mindset.
What You\'ll Do

• Handle 100% inbound customer service calls regarding health plan benefits, billing, enrollment, and coverage questions
• Manage approximately 50-70 calls per day during peak Open Enrollment periods
• Research and resolve complex member issues from start to finish
• Maintain ownership of customer concerns through complete resolution
• Document interactions accurately and thoroughly
• Utilize online tools and resources to efficiently support members
• Deliver exceptional customer service while demonstrating empathy, professionalism, and attention to detail

Preferred

• Call center experience
• Health insurance experience
• Medicaid experience
• Strong problem-solving and customer service skills
• Ability to navigate multiple systems while on calls

Remote Work Requirements
Candidates Must

• Have reliable hard-wired internet access via Ethernet cable
• Maintain stable high-speed internet (no Wi-Fi, hotspot, or satellite connections)
• Be comfortable appearing on camera during training and meetings
• Maintain a professional, distraction-free home office environment
• Utilize all company-provided equipment, including dual monitors and a headset

Eligible States
Candidates Must Reside In One Of The Following States
AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, VA, or WI.
Why Consider This Opportunity?
Fully Remote Work Environment
Benefits Available
Opportunity for Permanent Employment
Gain Experience in the Healthcare & Insurance Industry
Supportive Team Environment
Consistent Monday-Friday Schedule
Job Type & Location
This is a Contract position based out of Fargo, ND.
Pay And Benefits
The pay range for this position is $21.00 - $22.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 16, 2026.
About TEKsystems
We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.