Health Plan Member Support Specialist

CVSHealth; California; On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

CVS Health is seeking a Customer Service Representative to be the face of Aetna/Mercy Care, handling member inquiries by phone, email, or written correspondence, and guiding them through benefits and plan details. The role demands at least 1 year in a call center, proficiency with Microsoft Office, and the ability to support the Arizona Time Zone.

This is a full-time role with a 40-hour weekly schedule and comprehensive benefits.

Qualifications

• At least 1 year of experience in a call center and/or high call-volume environment.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Ability to support Arizona Time Zone.

Responsibilities

• Engage, consult, and educate members about benefits, plans, and resources to guide care.
• Answer questions and resolve issues from members, providers, and sponsors.
• Document and track contacts with members and providers.
• Explain member rights and responsibilities and navigate plan details.

Skills

Call center experience

MS Office

Arizona Time Zone support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CVS Health is seeking a Customer Service Representative to be the face of Aetna/Mercy Care, handling member inquiries by phone, email, or written correspondence, and guiding them through benefits and plan details. The role demands at least 1 year in a call center, proficiency with Microsoft Office, and the ability to support the Arizona Time Zone.

This is a full-time role with a 40-hour weekly schedule and comprehensive benefits.