Health Plan Account Manager- REMOTE

Lensa; Topeka (KS); Remote; USD 59,000 - 94,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to support Employer Account Executives and enhance client relationships. This role involves resolving issues, collaborating on client initiatives, and optimizing pharmacy spend. The ideal candidate will have a strong background in client service and account management, with excellent interpersonal skills to facilitate meetings and build rapport. Join a dynamic team where your contributions will directly impact client satisfaction and business success. This position offers competitive compensation and the opportunity to make a difference in people's lives.

Qualifications

• 2+ years of experience in Client Service or Account Management.
• Bachelor's Degree in business or related field is preferred.

Responsibilities

• Work with Employer Groups to resolve issues and ensure member satisfaction.
• Collaborate with account executives to support client initiatives.

Skills

Client Service

Account Management

Interpersonal Skills

Presentation Skills

Organizational Skills

Education

Bachelor's Degree in Business

High School Diploma or GED

Tools

Salesforce

Job description

Job Description

The Account Manager supports the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. Establishes and maintains relationships with designated client counterparts.

Responsibilities

1. Work directly with Employer Groups and Health Plan Leadership to resolve issues and ensure member satisfaction; coordinate with operational units to prevent repeat issues.
2. Collaborate with account executives and leadership to build business cases for client initiatives; support implementations, performance standards, and cost justifications.
3. Partner with Employer Account Executives and leadership to evaluate reporting requests, access relevant information, and present data effectively to influence decision-making.
4. Facilitate meetings with Employer Groups to build relationships and promote product opportunities; follow up with stakeholders or clients as needed.
5. Support client audits, develop presentations, and facilitate visits and health fairs.
6. Work with small employer accounts to optimize pharmacy spend using Prime products and services.
7. Support retention through proactive issue resolution and understanding client challenges and priorities.
8. Document interactions in Salesforce, including meeting notes, dependencies, risks, decisions, and next steps.
9. Perform other duties as assigned.

Qualifications

• Bachelor's Degree in business or related field, or equivalent experience; HS diploma or GED required.
• At least 2 years of Client Service/Account Management experience.
• Legal eligibility to work in the U.S. without sponsorship.

Additional Skills

• Effective selling, presentation, and proposal skills.
• Strong interpersonal skills for facilitating meetings, resolving conflicts, and building rapport.
• Ability to prioritize compliance, business goals, and initiatives.
• Excellent organization and multitasking skills under pressure.
• Ability to work effectively in a matrixed team environment.

Preferred Qualifications

• Experience in Healthcare or PBM industry.
• Pharmacy technician experience and/or CPhT certification.

Physical Demands

• Travel up to 30%.
• Work outside standard hours as needed.
• Sit, use hands, talk, hear, reach, stand, walk, and lift up to 25 pounds.
• Specific vision abilities required.

Additional Information

Potential pay ranges from $59,000 to $94,000, based on experience. Benefits details available on our Benefits Page. Prime Therapeutics is an equal opportunity employer and values diversity. Accommodations available for applicants with disabilities. Join us and make a difference in people's lives.