Health Plan Account Manager- REMOTE

Lensa; Salt Lake City (UT); Remote; USD 59,000 - 94,000; Full time

Job summary

A leading career site is seeking a Health Plan Account Manager to support Employer Account Executives and ensure client satisfaction. This remote position involves managing relationships with Employer Groups, resolving issues, and collaborating on client initiatives. Ideal candidates will have a Bachelor's degree and experience in client service or account management.

Qualifications

• 2 years of Client Service/Account Management experience required.
• Must be eligible to work in the United States without sponsorship.
• Healthcare or PBM industry experience preferred.

Responsibilities

• Support Employer Account Executive and Employer Groups in communications.
• Resolve issues and ensure member satisfaction.
• Document interactions with assigned accounts in Salesforce.

Skills

Interpersonal skills

Organization

Attention to detail

Education

Bachelor's Degree in business or related field

HS diploma or GED

Tools

Salesforce CRM

Job description

Be among the first 25 applicants!

Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Therapeutics, is seeking professionals. Apply via Lensa today!

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Health Plan Account Manager - REMOTE

Job Description

The Account Manager is responsible for supporting the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. This position must establish and maintain relationships with designated client counterparts.

Responsibilities

• Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future.
• Collaborate with account executive and employer market leadership to build business cases for client-facing initiatives; provide input into, and client management support for initiatives such as implementations, setting performance standards, and creating cost justifications.
• Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion; conduct independent review and analysis to ensure the information is understood and can be leveraged to influence decision making with the client, or Prime leadership.
• Facilitate regular meetings with Employer Groups in the assigned book of business to build relationships and promote other product opportunities to increase market penetration and awareness; assist with any necessary follow-up with stakeholders or clients.
• Support client audits and assist with the development of client presentations and the facilitation of client visits and health fairs.
• Work directly with existing, small employer accounts to optimize the pharmacy spend at the account through use of Prime products and services.
• Support Employer Group retention through: proactive and thorough issue resolution, ensuring an understanding of client's challenges, priorities, and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship.
• Document interactions with assigned accounts and input into the Salesforce CRM tool, including meeting agendas and notes, dependencies or risks, key decision points and outcomes, next steps, and responsible parties; ensure data is captured accurately to leverage Salesforce as a source of truth for the overall client relationship.
• Other duties as assigned.

Education & Experience

• Bachelor's Degree in business or related field, or equivalent; HS diploma or GED required.
• 2 years of Client Service/Account Management experience.
• Must be eligible to work in the United States without sponsorship.

Additional Qualifications

• Ability to develop effective selling messages, presentations, and proposals that drive sales.
• Strong interpersonal skills to facilitate meetings, resolve conflicts, build rapport, and influence across departments and levels.
• Ability to balance compliance, business, and other goals while driving initiatives.
• Organization and prioritization skills, attention to detail, and ability to manage multiple complex projects under pressure.
• Ability to work effectively in a matrixed team environment.

Preferred Qualifications

• Healthcare or PBM industry experience.
• Prior pharmacy technician experience and/or CPhT certification.

Physical Demands

• Travel up to 30% of the time.
• Work outside standard hours as needed, including nights and weekends.
• Constant sitting, using hands, talking, and hearing.
• Frequent reaching with hands and arms.
• Occasional standing, walking, stooping, kneeling, crouching.
• Occasional lifting up to 25 pounds.
• Visual abilities including close, distance, color, peripheral, and depth perception.

All employees must understand and comply with security responsibilities and applicable policies.

Potential pay ranges from $59,000 to $94,000, based on experience and skills.

For benefits details, visit our Benefits Page and click on 'Benefits at a glance'.

Prime Therapeutics is an equal opportunity employer, encouraging diverse candidates to apply. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classes.

We welcome applicants with different backgrounds, experiences, abilities, and perspectives, including those requiring reasonable accommodations.

If you need a reasonable accommodation during the application process, contact Human Resources at 1.866.469.1257 or email [e-mail].