Health Office Intake & Billing Specialist

Eden home health; Sierra Vista (AZ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

ESOP

401k Retirement Savings Plan

Paid Time Off

Continuing Education Credits

Job summary

Eden Health is seeking an Office Support Specialist - Intake to handle mail, claims, and payer communications while maintaining strict confidentiality. This role supports patient and vendor billing processes and contributes to efficient revenue cycles across locations.

The ideal candidate has a high school diploma, solid administrative experience, and familiarity with HIPAA standards. A client-centered, detail-oriented approach is essential for success in a fast-paced health care environment.

Qualifications

• Knowledge of medical billing processes, insurance claims, payment posting, and collections.
• Knowledge of office administrative functions including mail processing, check handling, document management, and record retention.
• Ability to maintain accurate records and handle confidential information.
• Strong organizational and multitasking skills.
• Ability to prioritize competing deadlines in a fast-paced environment.
• Strong written, verbal, and customer service communication skills.
• Proficiency with Microsoft Office applications, scanners, printers, and other office equipment.
• Ability to work independently with minimal supervision.
• Professional appearance and demeanor.
• Excellent telephone and interpersonal skills.

Responsibilities

• Sort, distribute, and process incoming mail and correspondence daily.
• Prepare and mail outgoing documents including statements, refund checks, appeals, medical records, and payer correspondence.
• Receive, log, and prepare checks and payments for deposit in accordance with agency procedures.
• Process approved patient, payer, and vendor refunds accurately and timely.
• Route correspondence, denial notices, and payer communications to appropriate departments.
• Maintain confidentiality of patient and financial information in accordance with HIPAA and company policies.
• Prepare and submit clean claims to various insurance companies for assigned locations and payers.
• Review outstanding accounts receivable balances and perform follow-up activities.
• Analyze remittance advice and post payments, adjustments, and denials accurately.
• Document collection efforts and account activity in the EHR system.
• Answer billing questions from patients, staff, and insurers while resolving billing concerns and complaints.
• Monitor client statements and assist with collection activities as directed.
• Communicate billing issues, trends, denials, and payer concerns with leadership and team members.
• Maintain knowledge of payer requirements, reimbursement methodologies, and billing regulations.
• Attend and contribute to department and agency meetings.
• Demonstrate initiative and assist coworkers as workload requires.
• Perform other duties as assigned.

Skills

Medical billing

Office administration

Recordkeeping

Organizational skills

Prioritization

Communication

MS Office

Independence

Professionalism

Telephone skills

Education

High School Diploma or GED

Job description

Eden Health is seeking an Office Support Specialist - Intake to handle mail, claims, and payer communications while maintaining strict confidentiality. This role supports patient and vendor billing processes and contributes to efficient revenue cycles across locations.

The ideal candidate has a high school diploma, solid administrative experience, and familiarity with HIPAA standards. A client-centered, detail-oriented approach is essential for success in a fast-paced health care environment.