Health Navigator: ER-to-Primary Care Advocate

Circle the City; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Circle the City seeks a Health Navigator to work with indigent, unhoused, and uninsured patients at partner Emergency Departments in Phoenix. You will screen, refer, and assist patients to access housing, benefits, and a medical home, while coordinating with community partners for shelter and services.

Join a multidisciplinary team to reduce unnecessary ER use, document interactions, and advocate for patients through referrals to Circle the City's Medical Respite Centers and other supports.

Qualifications

• A bachelor's degree in health-related field is preferred but not required.
• The position requires a High School diploma or GED and 2 years of experience as a Medical Assistant (MA), Case Manager, Behavioral Health Technician (BHT), etc.
• OR equivalent combination of experience and education.
• Must have direct patient care experience.
• Requires strong interpersonal skills with the ability to professionally communicate with health professionals at all levels, managers, supervisors, vendors, and patients.
• Must be proficient in computer skills including Microsoft Outlook, Word and Excel.
• Demonstrate excellent written and oral communication skills.
• Demonstrated interest in working with an underserved population.
• Excellent customer service skills.
• Experience in working with culturally diverse, chronically unhoused, and medically needy individuals preferred.

Responsibilities

• Outreach and Consumer Identification with chronically unhoused individuals.
• Assessment and Planning through screenings and action plans for care transitions.
• Direct Services and Coordination with providers, social workers, and case managers.
• Monitoring, evaluation and follow-up, advocacy and collaboration include data collection and reporting.
• All other duties as assigned.
• Possess and maintain a valid Arizona driver’s license.

Skills

Direct patient care experience

Strong interpersonal skills

Written and oral communication

Computer skills: Outlook Word Excel

Bilingual Spanish desirable

Education

Bachelor’s degree in health-related field (preferred)

High School diploma or GED

Job description

Circle the City seeks a Health Navigator to work with indigent, unhoused, and uninsured patients at partner Emergency Departments in Phoenix. You will screen, refer, and assist patients to access housing, benefits, and a medical home, while coordinating with community partners for shelter and services.

Join a multidisciplinary team to reduce unnecessary ER use, document interactions, and advocate for patients through referrals to Circle the City's Medical Respite Centers and other supports.