Health Insurance Enrollment Counselor

Neighborhood Family Practice; Cleveland (OH); On-site; USD 40,000 - 48,000; Full time

Job summary

Neighborhood Family Practice is seeking a Front Office Insurance & Enrollment Specialist to join our team in Cleveland, OH. You will assess insurance options, assist with enrollment, and provide front-office support to patients and staff.

The role requires strong knowledge of medical insurance, EMR use, and customer service. Bilingual English/Spanish is preferred, and a flexible schedule may be required.

Qualifications

• High school diploma or GED required.
• Proficient in Microsoft Office Suite and EMR software.
• Ability to maintain effective relationships with staff and patients.
• Knowledge of medical insurance processes.
• English and Spanish language skills preferred.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Answer incoming calls and route to the right departments.
• Respond to EMR and benefits-related messages in a timely manner.
• Assess insurance needs, determine eligibility, and assist with enrollment.

Skills

Microsoft Office

EMR systems

Customer service

Communications bilingual

Insurance knowledge

Documentation

Organization

Multitasking

Spanish preferred

Driver's license

Schedule flexibility

Education

High school diploma or GED

Tools

Microsoft Office Suite

EMR software

Database management

Job description

Neighborhood Family Practice is seeking a Front Office Insurance & Enrollment Specialist to join our team in Cleveland, OH. You will assess insurance options, assist with enrollment, and provide front-office support to patients and staff.

The role requires strong knowledge of medical insurance, EMR use, and customer service. Bilingual English/Spanish is preferred, and a flexible schedule may be required.