Health Information Systems Manager

Liberty Resources / Liberty POST; City of Syracuse (NY); Remote; USD 85,000 - 95,000; Full time

Job summary

A dynamic human services agency seeks a Health Information Systems Manager to lead EHR projects and optimize NextGen systems. This role involves strategic leadership, technical expertise, and fostering team collaboration. The ideal candidate will have a strong background in health informatics and project management, contributing to the agency's mission of high-quality community services.

Benefits

Collaborative and Supportive Team Atmosphere

Access to Quality Clinical Supervision

Opportunities to Enhance Clinical Growth and Advancement

Competitive Compensation and Paid Time Off package

Family Friendly Workplace

401(k) Retirement Saving Plan

Qualifications

• 5+ years of progressive experience as a NextGen Administrator.
• Project Management certification (e.g., PMP) is highly desirable.

Responsibilities

• Lead EHR-related projects from inception through execution.
• Supervise, mentor and guide team members.
• Manage integration projects with external systems.

Skills

Leadership

Communication

Project Management

Education

Associate’s degree in health informatics

Bachelor’s degree (preferred)

Tools

NextGen EHR

Job description

Liberty Resources is a dynamic and growing human services agency that is a greatplace to work!Working for Liberty Resources means you’ll have access to great career opportunities, benefits and a fun atmosphere. Our employees have passion around our values of service, excellence, and responsibility. Our rapid growth is providing exciting opportunities in all areas of our organization. Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities.

Health Information Systems Manager:

The Health Information Systems Manager serves as a strategic leader and technical expert within the Health Information Technology (HIT) Team. This position plays a critical role in managing enterprise-level projects, leading cross-functional teams, and ensuring the successful implementation, optimization, and ongoing support of the NextGen EHR system. The ideal candidate brings both deep technical knowledge and strong leadership skills to drive continuous improvement, innovation, and organizational change.

This position is open to remote workers!

Health Information Systems Manager Job Duties & Responsibilities:

• Lead EHR-related projects from inception through execution, including planning, stakeholder engagement, resource coordination, risk mitigation, and post-implementation evaluation.
• Develop and maintain project documentation, including timelines, goals, budgets, progress reports, and KPIs, ensuring transparency and accountability across teams.
• Serve as project sponsor liaison, communicating effectively with leadership, vendors, clinical staff, and IT stakeholders to align system development with strategic organizational goals.
• Supervise, mentor and guide team members, fostering knowledge sharing and skill development within the HIT team.
• Act as a change agent, managing system upgrades, new feature rollouts, and process improvements using established change management frameworks.

Technical & Operational Oversight

• System Configuration and Implementation: Lead configuration and deployment efforts of the NextGen EHR system tailored to organizational workflows and regulatory requirements.
• User Training & Support: Design and oversee end-user training programs; provide Tier 2/3 technical support for complex system issues.
• System Maintenance: Coordinate scheduled maintenance, version upgrades, and patches with the NextGen Core team, ensuring continuity and security of system operations.
• Data Governance & Integrity: Partner with the Business Intelligence team to maintain high standards for data accuracy, access controls, and compliance with HIPAA and related regulations.
• System Optimization: Collaborate with stakeholders to identify and implement enhancements that drive efficiency, usability, and clinical/administrative performance.
• Integration Management: Manage integration projects with external systems (labs, HIEs, immunization registries, etc.), working closely with internal IT and external vendors to ensure seamless interoperability.
• Incident Management: Lead root cause analysis and resolution of system disruptions, user complaints, or data integrity issues in collaboration with the HIT team.

Organizational Engagement

• Promote and model the organizational values of service, excellence and responsibility in all aspects of system administration and team collaboration.
• Participate in strategic planning initiatives and HIT governance activities to support innovation and long-term system evolution.
• Attend leadership meetings, training sessions, and professional development activities to stay current with best practices in health IT, project management, and EHR technology.

Qualifications

• Associate’s degree in health informatics, Information Systems, Healthcare Administration, or related field (bachelor’s preferred).
• 5+ years of progressive experience as a NextGen Administrator or similar role in a healthcare environment.
• Project Management certification (e.g., PMP) is highly desirable.
• Experience leading cross-functional projects, with a proven ability to manage competing priorities and deliver results on time and within scope.
• Strong knowledge of NextGen EHR system functionality, configuration, and workflow optimization.
• Advanced understanding of HIPAA, HITECH, and healthcare security and compliance practices.
• Exceptional communication, leadership, and interpersonal skills.
• Ability to think strategically, troubleshoot complex issues, and guide organizational adoption of new technologies.

Salary Range: $85,000 - $95,000

We Offer:

• A Collaborative and Supportive Team Atmosphere
• Access to Quality Clinical Supervision
• Opportunities to Enhance Clinical Growth and Advancement
• Competitive Compensation and Paid Time Off package
• Family Friendly Workplace
• 401(k) Retirement Saving Plan

Liberty Resources is an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws

Welcome to Wholehearted Health!

Liberty Resources is and Equal Opportunity Employer.