Health Information Services Technician

Hanker Systems, Inc.; Torrance (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Hanker Systems, Inc. in Torrance, CA is seeking an experienced Medical Records Specialist / Release of Information (ROI) Specialist to manage patient information requests using the Epic ROI module. The role emphasizes HIPAA compliance, accuracy, and timely fulfillment.

You will handle requests from patients, providers, attorneys; ensure proper release of information; use Kofax and PDF tools; and maintain 95% data-entry accuracy while meeting turnaround times.

Qualifications

• High School Diploma or GED required.
• 3 years of relevant medical records/ROI experience.
• At least 1 year of hands-on Epic ROI experience.
• Working knowledge of HIPAA, patient confidentiality, and release procedures.
• Experience with Kofax, PDF applications, and electronic fax.
• Strong data entry, document processing, communication, and organizational skills.

Responsibilities

• Process medical records requests from patients, providers, physicians offices, attorneys, and law firms.
• Use Epic ROI module to review, process, and fulfill records requests.
• Verify authorization and ensure proper release of confidential information.
• Maintain HIPAA compliance with privacy laws.
• Manage requests via electronic fax and other document processing systems.
• Use Kofax and PDF applications to review, organize, and process records.
• Respond to customer inquiries and assist with records requests.
• Maintain at least 95% accuracy in data entry and document processing.
• Complete requests within turnaround times.

Skills

HIPAA compliance

Data entry

ROI processing

Document management

Communication

Education

High School Diploma or GED

Tools

Epic ROI

Kofax

PDF apps

E-fax

Job description

Location: Torrance, CA 90048

Work Schedule: Monday Friday, 8:00 AM 4:30 PM

Work Arrangement: On-site

Job Overview

We are seeking an experienced Medical Records Specialist / Release of Information (ROI) Specialist with hands‑on experience using the Epic Release of Information (ROI) module. The ideal candidate will have a background in medical records processing, HIPAA compliance, and fulfilling patient information requests accurately and efficiently.

Key Responsibilities

• Process medical records requests from patients, healthcare providers, physicians offices, attorneys, and law firms.
• Use the Epic Release of Information (ROI) module to review, process, and fulfill records requests.
• Verify authorization and ensure the appropriate release of confidential patient information.
• Maintain compliance with HIPAA regulations and applicable state and federal privacy laws.
• Manage requests received through multiple channels, including electronic fax and other document processing systems.
• Use Kofax and PDF applications to review, organize, and process medical records.
• Respond to customer inquiries and provide assistance with records requests.
• Maintain at least 95% accuracy in data entry and document processing.
• Complete requests within established turnaround times.

Required Qualifications

• High School Diploma or GED required.
• Minimum 3 years of relevant medical records, health information management, or Release of Information experience.
• At least 1 year of hands‑on experience with the Epic ROI (Release of Information) module.
• Working knowledge of HIPAA, patient confidentiality, and medical records release procedures.
• Experience with Kofax, PDF applications, and electronic fax (e-fax).
• Strong data entry, document processing, communication, and organizational skills.

Preferred

• RHIT or RHIA certification. Certification is not required.