Health Information Operations Supervisor

Datavant2; Virginia Beach (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Datavant is hiring a Health Information Operations Supervisor in Virginia Beach, VA. This role is pivotal in client services and knowledge management for HIS staff, focusing on compliance and team leadership. The successful candidate will oversee workflow, ensure efficient customer interactions, and manage escalated situations while fostering a positive environment.

Qualifications include a High School Diploma, relevant experience in healthcare, strong leadership skills, and proficiency in HIPAA standards. Join Datavant to contribute to transformative healthcare solutions.

Qualifications

• 1-2 years of Health Information related experience.
• Well-versed with HIPAA standards.
• Prior healthcare, HIM, medical records, or ROI experience.

Responsibilities

• Oversee daily operations and manage the Health Information Operations staff.
• Ensure compliance with established guidelines and processes.
• Coordinate with leadership on issues and opportunities.

Skills

Leadership

Client Service

HIPAA compliance

Process Improvement

MS Office

Education

High School Diploma or GED

Tools

Power BI

EMR systems

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Position Highlights

Region: Virginia Beach, VA

Full Time Schedule: Monday–Friday | 8-hour shifts (8:00 AM–4:30 PM)

Priority: High-Priority / Urgent Vacancy

The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, call support, ROI processing, faxing, client relation management, reporting, performance management, payroll, time and attendance.

You will:

• Have a passion to lead, train and motivate a growing and excited Team.
• Communicate and collaborate with leadership on issues, opportunities, or challenges.
• Lead Audit Team which receives requests from Payors.
• Review data and provide client and leadership solutions.
• Be comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
• Manage the Request coming in from the Risk Management Team of the client.
• Be the leader of client locations and plan for fluctuating needs.
• Oversee the escalation calls from our centralized call centers.
• Participate in project teams and committees to advance operational Strategies and initiatives.
• Coordinate with location/client management on complex issues while building a strong relationship.

What you will bring to the table:

• A true leadership philosophy in which the goal of the leader is to serve.
• Ability to support clients and your Team working both on-site and remotely.
• 1-2 years of Health Information related experience.
• Well‑versed with HIPAA standards.
• A knack for presenting to leadership, clients, and your Team via Video or in person.
• Solution provider and forward thinking.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Power BI, MS Office.

Training & Onboarding

• Datavant DHISC training.
• Hands‑on, role‑specific training during the first 30 days.

Qualifications

• High School Diploma or GED.
• Prior healthcare, HIM, medical records, or ROI experience (required).
• Experience with ROI and EMR systems (required).
• Lead or supervisory experience (preferred).
• Ability to travel locally and work on‑site regularly.
• Proficiency with computers, email, and office equipment.
• Ability to maintain strict confidentiality and HIPAA compliance.

To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion. This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

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