Service Delivery Supervisor

Datavant2; Tucson (AZ); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive onsite/virtual training

Company equipment provided

Full Benefits: PTO, Health, Vision, and Dental Insurance

Job summary

Datavant is seeking a Health Information Operations Supervisor who will be responsible for client service and providing expertise to the HIS team. This hybrid role involves both remote work and travel to support locations in Tucson, AZ, and El Paso, TX.

The Supervisor will lead a team, ensure productivity and compliance with procedures, and assist in the onboarding of new hires, making it a pivotal role in maintaining a high-quality operational environment.

Qualifications

• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Professional verbal and written communication skills in English.

Responsibilities

• Manage patient health records and ensure compliance with HIPAA standards.
• Provide client/customer service and support staff training.
• Handle escalated situations and drive a positive work environment.

Skills

Leadership qualities

Technical Skills

Strong understanding of ROI

Strong understanding of HIPAA

Education

High School Diploma or GED

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.

Hybrid role; work from home and travel to support locally in Tucson, AZ, and travel to El Paso, TX sites to support.

Position Highlights

• Full Time:
• Lead, coach, and motivate frontline to meet daily productivity and quality expectations.
• Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging.
• Payroll, time and attendance
• Support new hire onboarding and training.
• Participate in continuous improvement initiatives
• Foster a positive and inclusive team culture that reflects Datavant values

Preferred Skills

• Technical Skills
• Leadership qualities
• Strong understanding of ROI and HIPAA

We offer

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

You will

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk‑ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedule pick‑ups.
• Other duties as assigned.

What you will bring to the table

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast‑paced environment.

Bonus points if

• Experience in a healthcare environment.
• Previous production/metric‑based work experience.
• In‑person customer service experience.
• Ability to build relationships with on‑site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case‑by‑case basis.

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