Lead, Area Health Information Specialist

Datavant; Fairfax (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Datavant is seeking an Area Lead to support daily ROI operations at facilities in the Fairfax area. This role will act as a leader, mentor, and primary contact for staff and clients, providing on-site coverage as needed.

You will assist with onboarding, training, and workflow support, while coordinating with stakeholders to address coverage gaps, volume fluctuations, and site challenges. HIPAA compliance and data privacy are essential throughout all duties.

Qualifications

• High school diploma from an Accredited Institute recognized by the State Dept. of Education.
• Must be 18 years of age or older.
• Able to travel local/regionally 75% or more of the time.
• 1 year Health Information related experience.
• Excellent verbal and written communication in English.
• Able to work overtime during peak seasons when required.
• Proficient with standard office equipment and software.

Responsibilities

• Provide on-site coverage at assigned facilities as operational needs arise.
• Support ROI operations across health systems and associated clinics.
• Serve as a liaison between client stakeholders and internal leadership.
• Assist with onboarding, training, mentoring, and workflow support for HIS staff.
• Communicate staffing needs, coverage gaps, and site challenges proactively.
• Support productivity, quality, and service improvement initiatives.
• Process medical record and ROI requests, maintaining confidentiality.
• Handle high-volume calls from patients, providers, and requestors.

Skills

Data entry

English communication

Attention to detail

Multitasking

Travel readiness

Office software

Education

High school diploma

Tools

Office equipment

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Location

Fairfax, VA

Full Time Schedule

Monday–Friday | 8:30am-5pm est

Travel

Required — frequent travel between hospitals in the region based on coverage needs

Priority

High-Priority / Urgent Vacancy

You Will

The Area Lead plays a key role in supporting daily ROI operations while serving as a leader, mentor, and point of contact for staff and clients. Responsibilities include:

• Provide on-site coverage at assigned facilities as operational needs arise
• Support ROI operations across health systems and associated clinics
• Serve as a point of contact between client stakeholders and internal leadership
• Assist with onboarding, training, mentoring, and workflow support for HIS staff
• Communicate staffing needs, coverage gaps, volume fluctuations, and site challenges proactively
• Support productivity, quality, and service improvement initiatives
• Accurately process medical record and ROI requests while maintaining strict confidentiality
• Manage high-volume inbound and outbound calls from patients, providers, and requestors
• Handle fax, mail, and electronic request workflows, including logging and tracking
• Review, date-stamp, and upload requests into HealthSource
• Monitor fax queues, shared drives, and email inboxes for timely processing
• Create encrypted CDs/DVDs and maintain proper documentation
• Assist walk‑in patients by verifying identity and processing disclosures
• Monitor and complete patient transfers throughout the workday
• Ensure full compliance with HIPAA, privacy regulations, and client‑specific policies
• Maintain working knowledge of site‑specific workflows and systems
• Support continuity of coverage and minimize operational risk

What You Will Bring To The Table

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Must be 18 years of age or older.
• Able to travel local/regionally 75% or more of the time.
• Ability to commute between locations as needed.
• 1 year Health Information related experience.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast‑paced environment.
• Presentation skills for small group settings.
• Forward thinking and ability to problem solve.
• Required to take and pass a 90‑day ROI Certification course with a score of 85% or higher.
• To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

Bonus Points If

• 2+year Health Information related experience.
• Meets and/or exceeds Company’s Productivity Standards.
• Previous production/metric‑based work experience.
• In‑person customer service experience.
• Ability to build relationships with on‑site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

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