Health Information Operations Supervisor

Datavant; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Health Information Operations Supervisor to lead a dedicated team in Norfolk, VA. This role focuses on client service, frontline management, and ensuring compliance with health information processes. You will collaborate with leadership on operational strategies while fostering a positive work environment. The ideal candidate will possess strong leadership skills, a solution-oriented mindset, and a commitment to quality in medical record information. Join a diverse team that values innovation and is dedicated to tackling complex healthcare challenges with effective solutions.

Qualifications

• Strong leadership skills with a service-oriented approach.
• Knowledge of HIPAA standards and health information management.

Responsibilities

• Lead and train a growing team while ensuring process compliance.
• Collaborate with leadership on operational issues and improvements.

Skills

Leadership

Client Support

Health Information Management

HIPAA Knowledge

Presentation Skills

Attention to Detail

Solution-oriented Mindset

Education

1-2 years of health information experience

Tools

Power BI

MS Office

Job description

Job Description: Health Information Operations Supervisor

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and healthcare providers.

Joining Datavant means becoming part of a high-performing, values-driven team tackling complex healthcare challenges with innovative solutions. Our diverse team brings various professional, educational, and life experiences to realize our bold healthcare vision.

Role Overview

The Health Information Operations Supervisor is responsible for client/customer service, serving as a knowledge expert for the HIS staff. This role focuses on frontline people management, training, and ensuring process compliance. It may also involve assisting leadership with planning, developing, and implementing departmental or regional projects. The supervisor supports the Health Information Operations Manager, maintains workflow and productivity, handles escalated situations, and fosters a positive work environment. Additionally, the role includes assisting in the hiring process, engaging with clients, and staff development across multiple sites.

This is an onsite role located in Norfolk, VA.

Responsibilities

1. Lead, train, and motivate a growing team.
2. Collaborate with leadership on operational issues and opportunities.
3. Manage the Audit Team handling requests from payors.
4. Review data and provide solutions to clients and leadership.
5. Introduce process improvements and provide feedback to stakeholders.
6. Manage requests from the Risk Management Team.
7. Plan for fluctuating client needs and lead client locations.
8. Oversee escalation calls from centralized call centers.
9. Participate in projects and committees to advance operational strategies.
10. Coordinate with management on complex issues and build strong relationships.

Qualifications

• Leadership philosophy centered on service.
• Ability to support clients and team both onsite and remotely.
• 1-2 years of health information experience.
• Knowledge of HIPAA standards.
• Strong presentation skills via video or in person.
• Solution-oriented and forward-thinking mindset.
• Attention to detail and quality in medical record information.
• Proficiency in Power BI and MS Office.

Preferred Skills

• Experience with EMRs like EPIC or Cerner.
• Background in production or metrics-based work.
• Experience in team building and career development.

Additional Information

Many clients require health screenings and vaccinations, with exemptions reviewed case-by-case. This position is not eligible for sponsorship. Datavant is an equal opportunity employer committed to a discrimination-free work environment. We value diversity and inclusion, and participation in voluntary demographic surveys is appreciated but optional. We provide accommodations for individuals with disabilities; contact us at [e-mail] for assistance.

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