Health Information Associate

Mercy Hospital St. Louis Critical Care Medicine Fellowship; St. Louis (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Mercy Hospital St. Louis is seeking a detail-oriented Health Information Associate to join the Health Information Management (HIM) team. You will ensure that medical records are received, prepared, processed, indexed, and scanned to support patient care and revenue cycle operations.

The role involves handling document imaging, record processing, release of information support, and Epic work queue management to maintain data integrity and timely access to records across the organization.

Qualifications

• High School Diploma, GED, or equivalent required.
• Basic computer skills required.
• Ability to navigate multiple software applications and maintain accurate electronic records.

Responsibilities

• Receive, prepare, scan, and index paper and electronic medical records accurately and efficiently.
• Verify patient and document information before processing records into the electronic health record.
• Ensure records are available in a timely manner to support patient care, coding, billing, and compliance requirements.
• Enter or update missing information as needed to maintain record accuracy.
• Utilize document imaging systems and HIM software to process medical records and perform quality checks.

Skills

Basic computer skills

Navigate multiple software

Maintain accurate electronic records

Education

High School Diploma or GED

Job description

Find your calling at Mercy! The Health Information Associate ensures that medical records are accurately received, processed, and scanned to support patient care and revenue management, while performing various technical and clerical tasks in the HIM department.

Job Description

Find your calling at Mercy! The Health Information Associate ensures that medical records are accurately received, processed, and scanned to support patient care and revenue management, while performing various technical and clerical tasks in the HIM department.

Position Details

Health Information Associate

Mercy Hospital St. Louis

Full-Time | 40 Hours Per Week | Non-Exempt

Position Summary

Mercy Hospital St. Louis is seeking a detail-oriented Health Information Associate to join the Health Information Management (HIM) team. This position is responsible for ensuring medical records are accurately received, prepared, processed, indexed, and scanned to support patient care, regulatory compliance, and revenue cycle operations.

The Health Information Associate performs technical and clerical HIM functions, including document imaging, record processing, release of information support, and Epic work queue management. This role is critical to maintaining timely access to patient records, ensuring data integrity, and supporting operational excellence across the organization.

Key Responsibilities

Medical Records Processing

• Receive, prepare, scan, and index paper and electronic medical records accurately and efficiently.
• Verify patient and document information before processing records into the electronic health record.
• Ensure records are available in a timely manner to support patient care, coding, billing, and compliance requirements.
• Enter or update missing information as needed to maintain record accuracy.

Document Imaging & Information Management

• Utilize document imaging systems and HIM software to process medical records.
• Perform quality checks to ensure scanned documents meet organizational standards.
• Monitor and correct indexing errors and document exceptions.
• Maintain the integrity and confidentiality of all protected health information (PHI).

Work Queue & Workflow Management

• Manage assigned Epic and HIM work queues.
• Prioritize workload to meet departmental turnaround time expectations.
• Assist in reducing record backlogs and maintaining records processing standards.

Quality & Performance

• Monitor quality, productivity, and standard work metrics.
• Follow departmental policies, procedures, and regulatory requirements.
• Identify and report workflow issues affecting record accuracy or efficiency.
• Participate in process improvement initiatives as assigned.

Team Support

• Utilize all available resources within the Document Management System (DMS) and related applications.
• Collaborate with HIM team members and internal stakeholders to resolve documentation issues.
• Provide support for department operations and perform additional duties as assigned.

Minimum Qualifications

Education

• High School Diploma, GED, or equivalent required.

Experience

• Basic computer skills required.
• Ability to navigate multiple software applications and maintain accurate electronic records.

Preferred Qualifications

• Experience in medical records, healthcare administration, document imaging, or health information management preferred.
• One (1) year of experience in an acute care medical records department preferred.
• Customer service experience preferred.

Knowledge, Skills & Abilities