Supervisor, Care Management

CareCollab; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The Care Manager Supervisor oversees care coordination services for Health Home members, ensuring high-quality, compliant, and person-centered care. This role includes supervising care managers, conducting audits, maintaining documentation standards, and supporting staff development and training.

CareCollab, a Medicaid care management organization serving New York City, Westchester, and Nassau County, seeks a proactive leader to ensure program integrity and optimal member outcomes through

Qualifications

• Bachelor’s degree with 3+ years of experience in care coordination or related field.
• RN with 2+ years of relevant experience, or Master’s in social work/related field with 1+ year.
• Minimum 1 year of supervisory experience in care coordination or case management.
• Completion of Care Coordination CORE Training within 6 months of employment.
• CMA and LHH trainings completed within 2 years of employment.

Responsibilities

• Supervise and guide care managers; provide consultation and ongoing support.
• Ensure all staff complete required initial and ongoing training.
• Deliver New Employee Orientation and periodic in-service trainings.
• Monitor service quality by reviewing care plans, progress notes, and records.
• Conduct caseload audits to ensure standards and continuity of care.
• Perform spot checks of caseloads to assess member satisfaction and documentation.
• Manage caseload assignments to ensure appropriate service delivery.
• Oversee the Person-Centered Planning process for member-focused care.
• Provide direct care coordination services when needed.
• Review and approve assessments, plans, reassessments, consents, and encounter notes.
• Process incident reports and ensure proper intervention and documentation.
• Review disenrollments to identify interventions and trends.
• Ensure compliance with LHH, CMA, and DOH standards.
• Review and approve employee timecards with HR oversight.
• Support referrals to HCBS/CORE services and track monthly metrics.
• Participate in committees/workgroups as requested by Clinical Director.
• Provide regular individual and group supervision.

Skills

Supervision

Care coordination

Staff development

Regulatory compliance

Documentation

Communication

Education

Bachelor’s degree

RN license

MSW / related master

Job description

The Care Manager Supervisor oversees care coordination services for Health Home members, ensuring high-quality, compliant, and person-centered care. This role includes supervising care managers, conducting audits, maintaining documentation standards, and supporting staff development and training.

Key Responsibilities:

• Supervise and provide guidance to care managers, offering consultation and ongoing support.
• Ensure all program staff complete required initial and ongoing training.
• Deliver New Employee Orientation and conduct periodic in-service trainings.
• Monitor service quality by reviewing care plans, progress notes, case documentation, and incident reports.
• Conduct caseload audits to ensure compliance with standards and continuity of care.
• Perform spot checks of care manager caseloads to assess member satisfaction and review documentation to ensure adherence to regulatory and quality standards.
• Manage and assign caseloads to ensure appropriate service delivery for enrolled, pended, and diligent search members, in accordance with Health Home policies.
• Oversee the Person-Centered Planning process to ensure member-focused care.
• Provide direct care coordination services to members as needed.
• Review and approve assessments, care plans, reassessments, consent forms, and encounter notes requiring supervisory sign-off.
• Process and follow up on incident reports, ensuring appropriate intervention and documentation.
• Conduct reviews of all member disenrollments to identify potential interventions and understand disenrollment trends.
• Ensure compliance with standards set by LHH, the Care Management Agency (CMA), and the Department of Health (DOH).
• Review and approve employee timecards, with oversight from Human Resources.
• Support care managers in referring members to HCBS/CORE services and assist in maintaining monthly performance metrics.
• Participate in committees or workgroups as requested by the Clinical Director.
• Provide regular individual and group supervision, both scheduled and informal.

Education and Experience Requirements:

• Bachelor’s degree with 3+ years of relevant experience, OR
• Licensed Registered Nurse (RN) with 2+ years of relevant experience, OR
• Master’s degree in social work, human services, or public administration with 1+ year of
• Minimum of 1 year of supervisory experience in care coordination or case management.
• Completion of Care Coordination CORE Training within the first six months of employment.
• Completion of CMA and LHH required trainings within the first two years of employment.

Qualifications

• Proven ability to learn and apply new information effectively.
• Motivational leadership style with a focus on team-building.
• Strong organizational, interpersonal, and communication skills

CareCollab is a Medicaid care management organization serving high-acuity populations across New York City, Westchester, and Nassau County. We work with individuals who have complex medical, behavioral health, and social needs, including serious mental illness, substance use disorders, chronic conditions, and housing instability.

Through New York’s Health Home program, we provide care coordination services that help members:

• A ccess medical and behavioral health care
• N avigate social services and housing resources
• S tay engaged in treatment
• A void unnecessary hospitalizations and emergency room visits