Health Equity - Clinical Assistant - Population Health (SystemOne)

CommunityCare HMO Inc.; Tulsa (OK); On-site; USD 32,000 - 45,000; Full time

Job summary

CommunityCare HMO Inc. in Tulsa, OK, is seeking a Population Health Clinical Assistant to support PHM nurses, the clinical pharmacist, social worker, and nurse case managers with administrative and care coordination tasks.

You will manage referrals, schedule assessments, coordinate communications, and track follow-up items so clinicians can focus on member care. The role emphasizes confidentiality, organization, and teamwork in a nonclinical setting.

Qualifications

• High school diploma or equivalent required.
• Healthcare or related field background preferred.
• Experience in healthcare administration or member services preferred.
• Ability to maintain confidentiality and work under clinical staff direction.
• Strong organizational and communication skills.

Responsibilities

• Receive, route, and track referrals to PHM team members.
• Schedule member assessments and follow-up appointments with clinical staff.
• Coordinate communications and track follow-up tasks.
• Gather and organize medical records and discharge summaries from providers.
• Support care meetings and distribute care plans as directed.
• Prepare member and provider correspondence and educational materials.
• Maintain accurate documentation and assist with audits.

Skills

Organizational skills

Customer service

Communication

Teamwork

Microsoft Office

Confidentiality

Education

High school diploma or equivalent

Healthcare background preferred

Experience in healthcare administration

Tools

Electronic documentation systems

EHR systems

Job description

Job Summary

The Population Health Clinical Assistant provides administrative and care coordination support to PHM nurses, the clinical pharmacist, social worker, and nurse case managers. This role organizes referrals, schedules member assessments, coordinates communications, and tracks follow-up tasks so clinical staff can focus on member care.

Key Responsibilities

• Receive, enter, and route referrals to the appropriate PHM team member.
• Contact members to schedule assessments, appointments, and follow-up calls with clinical staff.
• Organize work queues, track assigned tasks, and notify clinical staff of outstanding needs.
• Request medical records, discharge summaries, and other information from providers and facilities.
• Assist with coordinating provider appointments, transportation, and community resources as directed.
• Schedule interdisciplinary care meetings and distribute invitations and care plans as directed.
• Support pharmacy and social work referrals by gathering information and tracking follow-up.
• Prepare and send member and provider correspondence and educational materials.
• Maintain accurate documentation and assist with reports, outreach tracking, and audit preparation.
• Refer clinical questions and urgent concerns promptly to appropriate licensed staff.
• Perform other job-related duties as required or assigned.

Qualifications

• Strong organizational, customer service, communication, and teamwork skills.
• Ability to manage multiple priorities and communicate respectfully with members and caregivers.
• Knowledge of medical terminology and basic healthcare processes.
• Proficiency with Microsoft Office and electronic documentation systems.
• Ability to maintain confidentiality and perform nonclinical duties under clinical staff direction.
• Successful completion of Health Care Sanctions background check.

Education/Experience

• High school diploma or equivalent required.
• Educational background in healthcare or a related field preferred.
• One year of experience in healthcare administration, member services, medical office support, or a related setting.
• Experience supporting care management, referrals, scheduling, or health plan operations preferred.

CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin