Health Equity - Clinical Assistant - Population Health 148-1000

CommunityCare HMO Inc.; Tulsa (OK); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

CommunityCare HMO Inc. is seeking a Population Health Clinical Assistant to provide administrative and care coordination support to PHM nurses, a clinical pharmacist, social worker, and nurse case managers.

You will organize referrals, schedule member assessments, coordinate communications, and track follow-up tasks so clinical staff can focus on member care. This role requires strong organizational and communication skills, confidentiality, and experience with health plan operations or

Formación

• Strong organizational, customer service and teamwork abilities.
• Ability to manage multiple priorities and communicate respectfully with members and caregivers.
• Knowledge of medical terminology and basic healthcare processes.
• Proficiency with Microsoft Office and electronic documentation systems.
• Ability to maintain confidentiality and perform nonclinical duties under clinical staff direction.
• Successful completion of Health Care Sanctions background check.

Responsabilidades

• Receive, enter, and route referrals to PHM team members.
• Contact members to schedule assessments and follow-up calls with staff.
• Organize work queues and notify staff of outstanding needs.
• Request medical records and discharge summaries from providers.
• Coordinate provider appointments, transportation, and community resources.
• Schedule interdisciplinary care meetings and distribute care plans.
• Support pharmacy and social work referrals and track follow-up.
• Prepare and send member/provider correspondence and educational materials.
• Maintain documentation and assist with reports and audits.
• Refer clinical questions promptly to licensed staff.
• Perform other job-related duties as required.

Conocimientos

Organizational skills

Customer service

Communication skills

Teamwork

Medical terminology knowledge

Microsoft Office

Electronic documentation systems

Confidentiality

Educación

High school diploma or equivalent

Healthcare-related education preferred

Descripción del empleo

Job Summary

The Population Health Clinical Assistant provides administrative and care coordination support to PHM nurses, the clinical pharmacist, social worker, and nurse case managers. This role organizes referrals, schedules member assessments, coordinates communications, and tracks follow-up tasks so clinical staff can focus on member care.

Key Responsibilities

• Receive, enter, and route referrals to the appropriate PHM team member.
• Contact members to schedule assessments, appointments, and follow-up calls with clinical staff.
• Organize work queues, track assigned tasks, and notify clinical staff of outstanding needs.
• Request medical records, discharge summaries, and other information from providers and facilities.
• Assist with coordinating provider appointments, transportation, and community resources as directed.
• Schedule interdisciplinary care meetings and distribute invitations and care plans as directed.
• Support pharmacy and social work referrals by gathering information and tracking follow-up.
• Prepare and send member and provider correspondence and educational materials.
• Maintain accurate documentation and assist with reports, outreach tracking, and audit preparation.
• Refer clinical questions and urgent concerns promptly to appropriate licensed staff.
• Perform other job-related duties as required or assigned.

Qualifications

• Strong organizational, customer service, communication, and teamwork skills.
• Ability to manage multiple priorities and communicate respectfully with members and caregivers.
• Knowledge of medical terminology and basic healthcare processes.
• Proficiency with Microsoft Office and electronic documentation systems.
• Ability to maintain confidentiality and perform nonclinical duties under clinical staff direction.
• Successful completion of Health Care Sanctions background check.

Education/Experience

• High school diploma or equivalent required.
• Educational background in healthcare or a related field preferred.
• One year of experience in healthcare administration, member services, medical office support, or a related setting.
• Experience supporting care management, referrals, scheduling, or health plan operations preferred.

CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin