Health Education Assistant

Kaiser Permanente; San Francisco (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Kaiser Permanente in San Francisco is seeking a Health Education Assistant to help maintain daily operations of the health education center and programs, and to provide program support to the department and customers.

You will assist members, physicians, staff, instructors and community members with health education resources, patient resources, and online tools, including scheduling, referrals, and registration processes.

Qualifications

• Minimum one year of full-time or two years of part-time experience in Health Education or a customer/patient service area in a health care setting.
• Associates degree required in Health Sciences or related field; high school diploma or GED also required.

Responsibilities

• Provides excellent customer service to support behavior change and health promotion.
• Assesses patient needs and refers to appropriate health education resources/services.
• Manages referrals to Health Education and books/registers patients for resources and services.
• Responds to member requests and routes inquiries to proper services.
• Conducts basic non-clinical presentations on health education resources.
• Provides programmatic support for clinical initiatives aligned with department goals.
• Maintains daily operation of Health Education Centers and classes/programs.
• Coordinates class/program logistics and promotional materials and reminders.
• Support one-to-one appointments with Educators by scheduling and using the KP booking system.
• Registration and recovery registration for health education classes and appointments.
• Orders supplies, stocks centers, tracks inventory and vendor management.
• Process sales and class fees, cash handling and inventory management.
• Documents services in internal KP clinical systems.
• Educate members on member-facing technology tools (kp.org, My Doctor Online).
• Coordinate work of health education volunteers and interns.
• Ensure volunteer staff are engaged and support department goals.
• Performs other related duties as assigned.

Skills

Customer service

Health education

Scheduling

MS Office

Communication

Education

Associate degree

High School Diploma/GED

Job description

Job Summary

Health Education Assistants maintain daily operation of the health education center and programs. They provide program support and assistance to the department, internal and external customers. They assist members, physicians, staff, instructors and community members in utilization of health education services, patient resources, and online technology tools.

Essential Responsibilities

• Provides excellent customer service that support behavior change, health promotion and organizational priorities.
• Assesses individual patients needs, consults and recommends appropriate health education resources/services.
• Manage and process referrals to Health Education and book and register patients to appropriate health education resources and services.
• Respond to member requests, answer department phone and refer to other services or departments as needed.
• Conducts basic presentations (non-clinical) on health education member resources.
• Provides programmatic support for clinical initiatives that support department goals.
• Maintains daily operation of the Health Education Center(s) and Health Education classes, programs and initiatives.
• Coordinates Health Education class and program logistics and promotional materials (e.g. conduct reminder calls or secure messages).
• Support one to one appointments with Educators by booking, rooming, and providing support scheduling and appointment availability by uploading information into KP booking system.
• Registration and recovery registration of health education classes and one to one appointments.
• Orders supplies; stock Health Education Centers; track inventory, vendor management.
• Process sales and class fees, cash handling, inventory management.
• Document services provided by Health Education using internal KP clinical systems.
• Assists members in the utilization of Kaiser Permanente member-facing technology tools
• Patients are active on member facing online tools and utilize telehealth services
• Educate and orient members on member-facing technology tools (My Doctor Online, online videos, and phone applications) including kp.org registration and taking member photo.
• Coordinate work of health education volunteers and interns.
• Ensure all volunteer staff are engaged and support the mission and goals of Health Education department.
• Performs other related duties as assigned by management.

Grade: 307

Basic Qualifications

Experience

• Minimum of one (1) year of full time or two (2) years of part time experience in the last five (5) years in Health Education or a customer/patient service area in a health care setting.

Education

• Associates degree required in Health Sciences or in a related field.
• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements

• Must pass Intermediate level MS Office, Word, Excel and Power Point test.
• Ability to clearly communicate both verbally and written.
• The role may require working across different medical center/facilities within the same Service Area.
• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications

• Bachelors degree preferred in health care related field.