Health Education Assistant

Kaiser Permanente; South San Francisco (CA); On-site; USD 52,000 - 62,000; Full time

Job summary

Kaiser Permanente in California is seeking Health Education Assistants to manage daily operations of the Health Education Center and its programs. You will assist members, physicians, staff, instructors, and community members with health education resources and online tools.

Responsibilities include processing referrals, scheduling, registrations, inventory, and using KP systems. Requires strong customer service, communication skills, and ability to work across facilities within the service area.

Qualifications

• Minimum of one year full-time or two years part-time experience in Health Education or customer service in health care.
• Associates degree in Health Sciences or related field required.
• High School Diploma or GED required.
• Bachelor's degree in health care related field preferred.

Responsibilities

• Provide excellent customer service to support health promotion and priorities.
• Assess patients' needs and refer to appropriate health education resources.
• Manage referrals, book and register patients for resources and services.
• Respond to member requests and answer department calls.
• Conduct basic non-clinical presentations on health education resources.
• Support clinical initiatives and center operations.
• Coordinate class logistics, reminders, and promo materials.
• Assist with scheduling, rooming, and KPI booking system entries.
• Register and recover registrations for classes and appointments.

Skills

Customer service

Interpersonal skills

Problem solving

Organizational skills

Education

Associates degree in Health Sciences

High School Diploma or GED

Bachelor's degree preferred in health care

Tools

KP booking system

My Doctor Online

MS Office

Telehealth tools

Job description

Job Summary

Health Education Assistants maintain daily operation of the health education center and programs. They provide program support and assistance to the department, internal and external customers. They assist members, physicians, staff, instructors and community members in utilization of health education services, patient resources, and online technology tools.

• Provides excellent customer service that support behavior change, health promotion and organizational priorities.
• Assesses individual patients needs, consults and recommends appropriate health education resources/services.
• Manage and process referrals to Health Education and book and register patients to appropriate health education resources and services.
• Respond to member requests, answer department phone and refer to other services or departments as needed.
• Conducts basic presentations (non-clinical) on health education member resources.
• Provides programmatic support for clinical initiatives that support department goals.
• Maintains daily operation of the Health Education Center(s) and Health Education classes, programs and initiatives.
• Coordinates Health Education class and program logistics and promotional materials (e.g. conduct reminder calls or secure messages).
• Support one to one appointments with Educators by booking, rooming, and providing support scheduling and appointment availability by uploading information into KP booking system.
• Registration and recovery registration of health education classes and one to one appointments.
• Process sales and class fees, cash handling, inventory management.
• Document services provided by Health Education using internal KP clinical systems.
• Assists members in the utilization of Kaiser Permanente member-facing technology tools
• Patients are active on member facing online tools and utilize telehealth services
• Educate and orient members on member-facing technology tools (My Doctor Online, online videos, and phone applications) including kp.org registration and taking member photo.
• Coordinate work of health education volunteers and interns.
• Ensure all volunteer staff are engaged and support the mission and goals of Health Education department.
• Performs other related duties as assigned by management.

Essential Responsibilities

• Provides excellent customer service that support behavior change, health promotion and organizational priorities.
• Assesses individual patients needs, consults and recommends appropriate health education resources/services.
• Manage and process referrals to Health Education and book and register patients to appropriate health education resources and services.
• Respond to member requests, answer department phone and refer to other services or departments as needed.
• Conducts basic presentations (non-clinical) on health education member resources.
• Provides programmatic support for clinical initiatives that support department goals.
• Maintains daily operation of the Health Education Center(s) and Health Education classes, programs and initiatives.
• Coordinates Health Education class and program logistics and promotional materials (e.g. conduct reminder calls or secure messages).
• Support one to one appointments with Educators by booking, rooming, and providing support scheduling and appointment availability by uploading information into KP booking system.
• Registration and recovery registration of health education classes and one to one appointments.
• Orders supplies; stock Health Education Centers; track inventory, vendor management.
• Process sales and class fees, cash handling, inventory management.
• Document services provided by Health Education using internal KP clinical systems.
• Assists members in the utilization of Kaiser Permanente member-facing technology tools
• Patients are active on member facing online tools and utilize telehealth services
• Educate and orient members on member-facing technology tools (My Doctor Online, online videos, and phone applications) including kp.org registration and taking member photo.
• Coordinate work of health education volunteers and interns.
• Ensure all volunteer staff are engaged and support the mission and goals of Health Education department.
• Performs other related duties as assigned by management.

Grade: 307

Experience

Basic Qualifications

• Minimum of one (1) year of full time or two (2) years of part time experience in the last five (5) years in Health Education or a customer/patient service area in a health care setting.

Education

• Associates degree required in Health Sciences or in a related field.
• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements

• Must pass Intermediate level MS Office, Word, Excel and Power Point test.
• Ability to clearly communicate both verbally and written.
• The role may require working across different medical center/facilities within the same Service Area.
• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications

• Bachelors degree preferred in health care related field.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Primary Location

Primary Location: California,South San Francisco,S. San Francisco Medical Offices

Scheduled Weekly Hours

Scheduled Weekly Hours: 1

Shift

Shift: Day

Workdays

Workdays: Mon, Tue, Wed, Thu, Fri

Working Hours Start

Working Hours Start: 08:00 AM

Working Hours End

Working Hours End: 04:30 PM

Job Schedule

Job Schedule: Call-in/On-Call

Job Type

Job Type: Standard

Worker Location

Worker Location: Flexible

Employee Status

Employee Status: Regular

Employee Group/Union Affiliation

Employee Group/Union Affiliation: A01|SEIU|United Healthcare Workers West

Job Level

Job Level: Individual Contributor

Department

Department: Daly City Medical Offices - Health Ed Admin - 0206

Pay Range

Pay Range: $37.87 - $45.14 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel

Travel: Yes, 10 % of the Time

Work Setting

Work Setting: Flexible

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.