Health Coverage Outreach Navigator

Nhcare; Escondido (CA); On-site; USD 78,106,000 - 109,172,000; Full time

Benefits offered by this job

Partially company paid Medical, Dental

Vacation and Holidays

Sick/PTO

403b Retirement plan

Job summary

Neighborhood Healthcare is seeking an Outreach and Enrollment Counselor to educate and assist clients enrolling in affordable health insurance through Covered CA, Medi-Cal, Medicare, and CHIP, plus programs like CalFresh. The role supports community events and partnerships to expand access to care.

We offer a comprehensive benefits package and a focus on compassionate service. Typical schedule is M-F 8am-4:30pm with some evenings/weekends for events; bilingual English/Spanish preferred to reach

Qualifications

• High school/GED required.
• Covered California certification required within 90 days of employment.
• One year of experience in government or community program eligibility/screening for Medi-Cal or Medi-Cal for families preferred.
• Certified Enrollment Counselor for Covered CA experience preferred.
• Valid CA driver’s license and proof of auto insurance required.
• Bilingual (English/Spanish) highly preferred.

Responsibilities

• Conduct outreach and presentations at schools and community events (health fairs, churches, farmers markets, local businesses).
• Network and establish community relationships and partnerships.
• Monitor monthly/yearly goals and complete data for reporting under grant contracts.
• Support patient retention and growth of new patients.
• Present health concepts to individuals and small groups.
• Disseminate information about affordable health insurance coverage to families and individuals.
• Make in-reach phone calls to current patients to offer enrollment assistance.
• Provide enrollment assistance for Covered CA, Medi-Cal and CHIP as appropriate.
• Provide education and enrollment assistance for CalFresh.
• Educate on other resources such as SDG&E CARE program.
• Assist applicants with questions about health insurance and enrollment.
• Refer applicants to medical home and resources at time of enrollment.
• Receive referrals from partner agencies.
• Coordinate inter-department referrals for needed services.
• Provide coverage updates about health insurance.
• Attend meetings/training for role sustainment and growth.
• Prepare monthly reports on outreach/in-reach and application assistance.
• Share patient feedback to improve access to healthcare.
• Promote organizational activities and mission.
• Refer patients to Medicare agents as required.
• Assist in retaining patients and reducing attrition.

Skills

Bilingual English/Spanish

Education

High school/GED

Covered California certification within 90 days

1 year experience in government or community program eligibility

Certified Enrollment Counselor for Covered CA

CA driver’s license

Job description

Neighborhood Healthcare is seeking an Outreach and Enrollment Counselor to educate and assist clients enrolling in affordable health insurance through Covered CA, Medi-Cal, Medicare, and CHIP, plus programs like CalFresh. The role supports community events and partnerships to expand access to care.

We offer a comprehensive benefits package and a focus on compassionate service. Typical schedule is M-F 8am-4:30pm with some evenings/weekends for events; bilingual English/Spanish preferred to reach