Health Coordination Supervisor

AbsoluteCARE Medical Center & Pharmacy; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

A leading healthcare provider seeks a Supervisor of Health Coordination to oversee the outreach team, manage compliance, and enhance member education and engagement strategies. This remote position requires leadership experience and a strong background in healthcare or customer service, with a focus on quality improvement and team training.

Qualifications

• 3+ years in a healthcare setting required.
• 2+ years in customer service or call center experience.
• 1+ years in a supervisory role preferred.

Responsibilities

• Manage and coach team members in Health Coordination tasks.
• Ensure compliance and quality of outreach efforts.
• Conduct audits related to member engagement.

Skills

Leadership

Communication

Organizational Skills

Motivational Interviewing

Active Listening

Education

Associates Degree

Bachelor’s in Healthcare Administration

Tools

Healthcare Software Systems

Microsoft Office

Job description

Job Summary

The Supervisor of Health Coordination oversees part of the Health Coordinator team, ensuring efficient outreach and education to our members. The Supervisor will lead, mentor, and manage a team responsible for addressing recommended screenings and services based on individual health needs. The role reports directly to the Manager of Health Coordination. The Supervisor assists the Manager in the creation and execution of outreach strategy and operational efforts related to Health Coordination. The role involves ensuring compliance with quality initiatives and regulatory requirements and supporting the Health Coordinators in day-to-day duties of providing direct education and resources to members. The Supervisor will also support the team in conducting telephonic member outreach to meet quality improvement, regulatory, and contractual requirements.

Duties and Responsibilities

• Manage assigned staff, including performance management, coaching, and work assignments.
• Participate in the selection process and recommend candidates for hire.
• Ensure the quality of work performed by the team and oversee staff training.
• Ensure compliance with policy and procedures.
• Oversee the team’s telephonic outreach to members, ensuring support for quality improvement, regulatory, and contractual requirements.
• Educate the team on engaging members and their families about preventive health screenings and identifying barriers to care.
• Champion motivational interviewing, active listening, and health behavior change techniques for member interactions.
• Serve as a resource for HEDIS activities and provide guidance on HEDIS measures and other quality measures.
• Conduct audits to ensure appropriate team engagements and accurate documentation of member contacts.
• Interact with other departments to identify cross-functional collaboration opportunities and coordinate member activities.
• Analyze weaknesses and develop processes to improve team outcomes and impact.
• Work with analysts to identify outreach performance metrics, including outbound call volume, reach rate, care gap closure, and member referrals.
• Develop and implement strategies to improve outreach effectiveness and member engagement.
• Complete special assignments and projects instrumental to the department's function.

Minimum Qualifications

• Associates degree required
• Bachelor’s degree in healthcare administration, public health, or a related field preferred.
• 3+ years of experience in a healthcare setting (hospital, managed care organization, outpatient provider, etc.) or as a patient navigator.
• 2+ years of experience in member, provider, and customer service or call center environment.
• 1+ years of experience in a supervisory or leadership role.
• Experience in quality improvement/HEDIS or health education is preferred.
• Experience and passion for working with and engaging vulnerable, hard to engage, complex populations.
• Knowledge and trusting relationships within local community, and experience and knowledge navigating community resource.
• Independent and persistent self-starter
• Excellent communication, leadership, and organizational skills.
• Bilingual (English and Spanish) is a plus but not required.
• Proficiency in data entry and healthcare software systems.
• Proficient in PC skills, such as Microsoft Office.

Working conditions

This job operates in a remote location from your home location. This role requires a dedicated, quiet workspace with the ability to adhere to HIPPA and other privacy policies. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role.

Physical requirements

• Ability to remain stationary for extended periods while working at a desk or workstation.
• The role requires frequent use of a computer, including typing on a keyboard and using a mouse. Manual dexterity and hand-eye coordination are essential for efficiently completing tasks and navigating various software systems.

Direct reports

(Lead) Health Coordinator