Supervisor Document Processor

Stride, Inc.; United States; Remote; USD 51,000 - 69,000; Full time

Job summary

Stride, Inc. is seeking a Supervisor for Document Processing who will lead a team responsible for reviewing enrollment applications and documentation. This mid-senior level position involves coaching, performance management, and collaboration to enhance processing standards in an educational environment focused on personalized learning experiences.

Benefits

Health benefits

Retirement contributions

Paid time off

Qualifications

• 4 years' experience in a similar call center role.
• Strong verbal and written communication skills.
• Ability to manage a team effectively.

Responsibilities

• Manage a team of Document Processors.
• Ensure compliance with enrollment documentation guidelines.
• Conduct annual performance reviews and training programs.

Skills

Coaching

Communication

Analytical skills

Education

High School Diploma / GED

Associate degree or higher in related field

Tools

Microsoft Office

Job description

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Job Description

The Supervisor for Document Processing manages a team of Document Processors tasked with reviewing and processing enrollment applications, student enrollment documentation and student file maintenance. The position provides support and coaching to ensure Document Processors are adequately equipped to achieve job-specific performance standards.

Job Description

The Supervisor for Document Processing manages a team of Document Processors tasked with reviewing and processing enrollment applications, student enrollment documentation and student file maintenance. The position provides support and coaching to ensure Document Processors are adequately equipped to achieve job-specific performance standards.

The Supervisor for Document Processing manages a team of Document Processors tasked with reviewing and processing enrollment applications, student enrollment documentation and student file maintenance. The position provides support and coaching to ensure Document Processors are adequately equipped to achieve job-specific performance standards.

K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.

Passionate Educators are needed at the Stride K12. We want you to be a part of our talented team!

The mission of Stride K12 schools is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Maintains complete knowledge of compliance and eligibility for student related enrollment using the K12 Document Processing Guidelines, along with Knowledge Base tools.
• Maintains strong knowledge of the education industry, trends, competitors, products and can convey that intelligence to the team;
• Works to ensure Document Processor performance meets and/or exceeds established department goals; and that school and state compliancy requirements are met for all incoming enrollment documents.
• Monitors document review and performs regular quality assurance and coaching to ensure customer service and productivity levels are met;
• Assists with new Document Processing on-boarding and training and prioritizes on-going coaching activities for maximum impact and highest quality.
• Ensures Document Processors achieve expected levels for processing documents received, and schedule adherence
• Conducts annual performance reviews (quantitative and qualitative) and identifies team members for advancement; initiates training programs geared towards career progression;
• Completes a variety of administrative tasks, such as: maintaining employee information cards, crafting corrective active documentation, coaching, monitoring, reporting, etc.
• Serves as a subject matter expert on key information, managing changes and updates for Document Processors as needed;
• Manages all Document Processing-level escalations and issues;
• Works closely with multiple support and operations organizations to collaborate, make recommendations, and implement strategies/projects to improve all customers experience
  
  

Supervisory Responsibilities: Directly supervises 15 or more Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Minimum Required Qualifications

• High School Diploma / GED and relevant work experience, OR
• Minimum of 4 years' experience in a similar call center role
  
  

Certificates and Licenses: None required.

System Requirements

• Our work from home membersarerequired to have andmaintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.
• Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
• Ethernet connection is preferred.
  
  

Other Required Qualifications

• Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.
• Ability to maintain a professional home office without distraction during our hours of operation
• Attend virtual training via web cam
• Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)
• Strong verbal and written communication skills
• Knowledge of current Enrollment and / or Online School Systems (Internal / External)
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
• Ability to clear required background check
  
  

Desired Qualifications

• Associate degree or higher in related field
• Management experience
• Strong analytical skills
  
  

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is virtual and open to residents of the 50 states, D.C.
  
  

COMPENSATION & BENEFITS: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

We anticipate the salary range to be $51,722.00 - 68,963.00. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  E-Learning Providers

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