Paramedic IV and Phlebotomy Exp 2 years

AAWP Enterprises LLC DBA Serotonin Winter Park; Winter Park (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Serotonin Centers is seeking a Medical Assistant to support clinical operations across hormone optimization, medical weight loss, recovery services, and aesthetics. You will prepare clients and rooms, capture vitals, assist with procedures, document services, and educate clients on pre- and post-care, while ensuring safety and high-quality outcomes.

You will collaborate with Health Coaches, NPs, Aestheticians, and the Medical Director to drive member satisfaction and retention.

Qualifications

• Certified/Registered Medical Assistant (CMA/RMA) preferred; phlebotomy certification a plus.
• 2+ years clinical experience in wellness, anti-aging, aesthetics, or ambulatory settings.
• Proficiency with Zenoti; comfort with the Serotonin Coach app (Trainerize) and InBody.
• Meticulous documentation, organization, and follow-through; calm under pressure.
• Empathetic communicator with strong client education skills and consultative mindset.

Responsibilities

• Clinical Intake & Readiness: verify identity, review medical history, capture vitals, prepare rooms and supplies.
• Procedure Assistance: assist with BHRT pellet insertion setup, GLP-1 injections, IV/IM therapy, blood draws, aesthetics.
• Medication Support & Refill: educate patients, document teaching, manage prior authorizations and refills.
• Documentation & EMR Accuracy: maintain complete, audit-ready records in Zenoti, template-driven.
• Client Education & Communication: provide procedure and post-care education; follow-up via app/phone.
• Inventory, Equipment & Facility Standards: monitor stock, maintain equipment logs, infection control.
• Cross-Functional Collaboration & Events: support Health Coaches, NPs, Aestheticians; assist with events.
• Sales & Service Knowledge: complete product training; demonstrate consultative communication.
• Safety & Compliance: adhere to HIPAA/OSHA; SHARPS disposal and emergency protocols.
• Team Operations & Continuous Improvement: daily huddles; report and collect feedback; training in LMS.

Skills

Empathetic communicator

Client education

Consultative mindset

Calm under pressure

Documentation

Education

CMA/RMA certification

Phlebotomy certification

Tools

Zenoti

Serotonin Coach app

InBody

GHL

Job description

Serotonin Centers is the nation’s premier anti-aging and wellness destination. Our Medical Assistants (MAs) are integral to delivering safe, seamless, and outcome-driven clinical experiences. You support clients and practitioners across hormone optimization, medical weight loss, recovery services, body sculpting, and aesthetics.

Role Overview

The Medical Assistant (MA) supports clinical operations end-to-end: preparing clients and rooms, capturing vitals and histories, assisting with procedures, documenting services, and educating clients on pre- and post-care. You will own clinical readiness, documentation accuracy, and client safety while collaborating with Health Coaches, Nurse Practitioners, Aestheticians, and the Medical Director to drive exceptional member outcomes and retention.

Key Responsibilities

1) Clinical Intake & Readiness Perform client intake: verify identity, review medical history, allergies, medications, and consent; capture vitals (BP, HR, SpO₂, temperature, height, weight) and reason for visit. Prepare rooms, instruments, and supplies based on the service (BHRT pellets, GLP-1 injections, IV/IM therapy, aesthetics). Ensure all equipment is clean, calibrated, and in working order prior to client arrival. SMART Goal: 100% of booked clinical sessions start on time with room readiness confirmed; intake completed and vitals recorded for 100% of clients.

2) Procedure Assistance & Specimen Handling Assist practitioners with BHRT pellet insertion setup, GLP-1 medication preparation, IV/IM therapy, blood draws, and aesthetic procedures under supervision. Perform phlebotomy where permitted; label, store, and ship labs per protocol; follow sharps, biohazard, and chain-of-custody standards. SMART Goal: 0 procedural safety incidents; 100% blood draw labeling accuracy; 100% adherence to biohazard and sharps protocols.

3) Medication Support & Refills Under licensed supervision, support medication administration, prior authorizations, and refill requests. Educate clients on timing, dosage, interactions, and post-care instructions; document medication teaching and client understanding. SMART Goal: 100% medication education documented; 0 deviations from supervision/authorization policies.

4) Documentation & EMR Accuracy Maintain complete, audit-ready records in Zenoti (EMR) for all clinical encounters: vitals, services rendered, lot numbers, consent forms, photos, pre-/post-instructions, and follow-up tasks. Use standardized templates and codes for consistency. SMART Goal: 100% encounters documented within 4 hours; 0 charting compliance violations; quarterly audit accuracy ≥98%.

5) Client Education & Communication Deliver clear, empathetic education on procedures, medications, supplements, and recovery. Conduct postprocedure follow-ups via app/phone; elevate concerns. Reinforce health coach plans and promote adherence to programs in the Serotonin Coach app. SMART Goal: Respond to ≥95% client messages within 24 hours; post-procedure follow-up documented for 100% of applicable services.

6) Inventory, Equipment & Facility Standards Monitor inventory (medications, Consumables, disposables); perform cycle counts; place orders or prepare orders for GM to prevent stockouts. Maintain equipment logs and preventive maintenance; uphold infection control and room turnover standards to keep the center clean, safe, and welcoming. SMART Goal: 0 stockouts; monthly equipment logs 100% complete; room turnover within 10 minutes for 90% of sessions.

7) Cross-Functional Collaboration & Events Partner with Health Coaches, NPs, Aestheticians, and the GM to deliver integrated care plans. Support local events and outreach (open houses, talks, grassroots activations) by providing clinical readiness, education, and booking follow-up consultations. SMART Goal: ≥4 events/month; ≥15 qualified leads/event; ≥50% of event leads booked within 3 days.

8) Sales & Service Knowledge Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health, Aesthetics, IV, HBOT, Red Light). Demonstrate consultative communication—ask to understand, avoid data dumps—and reinforce membership value. SMART Goal: ≥90% on quarterly knowledge checks; center NPS ≥90.

9) Safety & Compliance Adhere to HIPAA, OSHA, and biohazard standards; follow sharps disposal, infection control, and emergency protocols. Complete annual safety refreshers and drills; participate in mock audits to ensure readiness. SMART Goal: 0 compliance violations; 100% completion of safety training annually.

10) Team Operations & Continuous Improvement Attend daily huddles; review Trackers. Support GM with accurate, timely reporting; capture client feedback and implement improvements; complete Compliance training in SeroConnect (internal LMS) and all role-based meetings. SMART Goal: ≥95% attendance at huddles/meetings; review daily tracker updates.

Core KPIs & Targets

Clinical Start-Time Accuracy: ≥95% sessions start on time.

Documentation Accuracy (Quarterly Audit): ≥98%.

Bloodwork Labeling Accuracy: 100%.

Post-Procedure Follow-up Completion: 100% applicable services.

Center NPS: ≥90.

Event Support: ≥4 events/month; ≥15 qualified leads/event; ≥50% booked within 3 days.

Qualifications

Certified/Registered Medical Assistant (CMA/RMA) preferred; phlebotomy certification a plus.

2+ years clinical experience in wellness, anti-aging, aesthetics, or ambulatory settings.

Proficiency with Zenoti; comfort with the Serotonin Coach app (Trainerize) and InBody. Meticulous documentation, organization, and follow-through; calm under pressure.

Empathetic communicator with strong client education skills and consultative mindset.

Tech Stack & Tools

Zenoti — POS, scheduling, documentation, billing.

GHL — CRM.

Serotonin Coach app — program delivery, messaging, habit tracking.

InBody — body composition analysis and progress tracking.

Center trackers and whiteboard — daily goals, MTD Goal vs. Actual.

Email/Teams — internal communication and meetings.

Safety & Compliance

Strict HIPAA adherence and secure handling of PHI.

Sharps, biohazard, infection control, and emergency protocols maintained at all times.

Why Join Serotonin Centers

Join a supportive, high-performance team with clear goals, modern tools, and continuous learning. Make a measurable impact on client health and well-being while advancing your clinical skills and career.