Health Clerk

City of Oak Creek; Oak Creek (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Health Department Clerk to provide vital administrative support and exceptional customer service. This role is crucial for maintaining the efficiency of the Health Department, requiring strong organizational skills, attention to detail, and proficiency in health insurance billing. As Oak Creek continues to grow, this position offers a unique opportunity to contribute to a community-focused environment while ensuring compliance with HIPAA laws. If you are detail-oriented and passionate about public service, this role is perfect for you.

Qualifications

• 3+ years of clerical experience with a focus on health insurance billing.
• Strong communication and organizational skills required.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person.
• Maintain financial databases and process health insurance billing.

Skills

Customer Service

Organizational Skills

Problem-Solving Skills

Communication Skills

Attention to Detail

Education

High School Diploma or GED

Tools

Financial Databases

Information Systems

Job description

The Health Department Clerk provides administrative and clerical support for the Health Department and customer service to the public. This position is primarily focused on administrative services for the Health Department and requires good judgement, careful attention to detail, strong organizational and problem-solving skills, and exceptional communication skills.

About Oak Creek
Located along the western shore of Lake Michigan, Oak Creek is in the midst of a development boom and is one of the fastest growing cities in southeastern Wisconsin. In two decades, the City’s population grew over 25 percent, and substantial growth and development is projected into the future. Adding vibrancy and a sense of place to the community, the City’s Drexel Town Square features a modern mixed-use development anchored by a civic center plaza, City Hall, and Library facility. The City’s elected leadership strategically invests in Oak Creek’s future as demonstrated by projects already underway.

Responsibilities

1. Maintain professional communication while providing exceptional customer service to internal and external clients through a multi-line phone system, in-person contact, email, and other means of communication.
2. Maintain department financial databases, accurately documenting and processing expenditures and revenue.
3. Determine client insurance coverage and process health insurance billing and revenue.
4. Schedule client appointments and complete registration and appointment documentation.
5. Complete basic data entry into information systems, databases, and software. Research, compile, and analyze data for department programs and services, Board of Health, grant projects/reports, and other projects or reports as needed.
6. Process outgoing and incoming correspondence.
7. File, copy/scan, compile, reproduce, and distribute documents.
8. Manage supply inventory and place orders as needed.
9. Support Sharps collection program and Radon test kit distribution activities.
10. Maintain confidentiality and compliance with HIPAA laws.

Minimum Requirements

1. Possession of a high school diploma or GED.
2. Three years of clerical experience and at least one year of experience with health insurance billing and payment processing required.
3. Possession of a valid Wisconsin Motor Vehicle operator's license.

The duties listed above are intended only as illustrations of the various types of work that may be performed. To view the complete job description for this position, please visit Job Descriptions | City of Oak Creek (oakcreekwi.gov).

To apply, please visit Employment | City of Oak Creek (oakcreekwi.gov) or click the green apply button above.