Health Center Manager – Coral Springs
Coral Springs-Health Centers
The Health Center Manager plays a key role in creating a positive, patient-centered experience by coordinating staff, resources, and daily operations of the health centers. This role helps foster a culture of service excellence, teamwork, and continuous improvement while promoting healthy living, disease prevention, and patient engagement. The Health Center Manager serves as the on-site leader, ensuring alignment with organizational standards and partnering with the Clinical Operations Director to support both strategic and day-to-day goals.
This position is ideal for a motivated, servant leader who enjoys being visible and involved with their team, thrives in a fast-paced environment, builds strong relationships, is passionate about patient care and regulatory compliance, manages time well, consistently follows up and follows through, and takes pride in supporting and developing a high-performing, engaged team.
Minimum Qualifications
- Education:Licensed Practical Nurse (LPN) or Registered Nurse (RN) required.
- Certification:BLS for Healthcare Providers (American Heart Association).
- Experience:Minimum of 3 years in a supervisory or management role in a healthcare setting, preferably primary care, urgent care, or occupational health.
Knowledge / Skills / Abilities
- Proven ability to lead by example and engage teams in a collaborative, supportive environment.
- Excellent written and verbal communication skills with staff, patients, and leadership.
- Strong organizational and time-management skills with the ability to prioritize effectively.
- Sound judgment and decision-making skills with strong attention to detail.
- Proactive mindset with a strong sense of accountability and commitment to policy-driven standards of care.
- Positive, professional attitude with the ability to build strong relationships and foster trust.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Experience with eClinicalWorks (eCW) is a plus.
Essential Responsibilities
Operational Leadership
- Maintain a consistent on-site presence to oversee day-to-day operations and ensure a smooth workflow.
- Communicate regularly with the Clinical Operations Director, including submission of weekly and monthly updates.
- Ensure the health centers are properly stocked with medications, supplies, and equipment.
- Perform quarterly safety audits and other assigned audits to support a safe, compliant environment.
- Uphold patient confidentiality and safeguard sensitive staff information.
Team Leadership & Development
- Provide direct leadership and guidance to ancillary staff under the direction of the Clinical Operations Director.
- Assist with staff recruitment, onboarding, training, and ongoing professional development.
- Develop orientation and training plans for new clinic staff and ensure completion of new hire checklists and skills competencies within established time frames.
- Collaborate on staff meeting agendas and provide clear operational updates.
- Promote engagement, accountability, and teamwork through coaching, mentoring, and corrective action when necessary.
- Partner with the Clinical Operations Director on ongoing staff development and succession planning.
Patient Care & Service Excellence
- Help ensure patients receive exceptional customer service and high-quality care.
- Foster a welcoming, patient-centered environment that supports health promotion, disease management, and prevention initiatives.
- Respond promptly and effectively to patient concerns or service issues.
- Coordinate staff work schedules, review and approve time-off requests, and ensure adequate coverage for clinic operations.
- Assist with budget and resource management to support cost-effective operations.
- Contribute to the development and implementation of process improvements to optimize efficiency and patient outcomes in accordance with policies and procedures.
- Partner with the Clinical Operations Director to support organizational initiatives, wellness events, flu clinics, annual screenings, and client deliverables.