Health Center Manager: Lead Care & Operations

Planned Parenthood North Central States; Moorhead (MN); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) retirement plan

Paid time off

Job summary

Planned Parenthood North Central States seeks a Health Center Manager in Moorhead, MN to lead a team and deliver high-quality reproductive health care. The role focuses on operational excellence, inclusive leadership, and patient-centered care.

This salaried, full-time position supports clinical services and organizational growth, with travel for training to the Twin Cities area. Schedule is typically Mon-Fri, with standard clinic hours and a strong commitment to mission-driven care.

Qualifications

• Post-secondary education in business, human services, public health, nursing related area, or 2 years equivalent experience.
• Two years of experience working in a clinic or outpatient setting.
• Two years supervisory/management experience.

Responsibilities

• Champion a high-performing, inclusive team culture rooted in trust, collaboration, and accountability.
• Lead staff through change with integrity and empathy, modeling excellence in ethics and customer service.
• Promote development of care strategies like digital check in, new services, and telehealth to position PPNCS for future growth.
• Foster a patient-centered environment that prioritizes dignity, responsiveness, and holistic care.
• Oversee daily health center operations to meet goals in efficiency, productivity, revenue, patient satisfaction, and quality care.
• Ensure compliance with HIPAA, CLIA, OSHA and internal policies and procedures.
• Monitor systems and workflows to remove barriers to staff performance and patient experience.
• Hire, train, and coach health center staff; conduct ongoing performance evaluations and development planning.
• Facilitate regular team meetings and ensure staff are informed of policy updates and procedural changes.
• Address performance issues proactively in partnership with Human Resources.
• Develop and manage the health center’s financial plan, including budgeting, reporting, and expense control.
• Analyze performance data and implement process improvements to meet operational and financial goals.
• Manage inventory, supplies, and vendor relationships to ensure cost-effective operations.
• Support clinic flow and assist with non-licensed tasks as needed (front desk, patient rounding, stocking).
• Ensure the space meets safety, security, and brand standards.
• Advance medical services offered, including family planning, abortion care, vasectomies, mental health, and gender-affirming care.
• Partner with internal departments to align health center operations with organizational goals.
• Perform additional responsibilities as needed to support the mission and operations of PPNCS.

Skills

Leadership

Staff development

Compliance

Budgeting

Customer service

Education

Post-secondary education in business, public health, nursing or related area, or 2 years equivalent experience

Two years clinic/outpatient experience

Two years supervisory/management experience

Job description

Planned Parenthood North Central States seeks a Health Center Manager in Moorhead, MN to lead a team and deliver high-quality reproductive health care. The role focuses on operational excellence, inclusive leadership, and patient-centered care.

This salaried, full-time position supports clinical services and organizational growth, with travel for training to the Twin Cities area. Schedule is typically Mon-Fri, with standard clinic hours and a strong commitment to mission-driven care.