Health Care Representative

Michigan State University College of Engineering; East Lansing (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Medical & dental coverage

Paid time off

Retirement plan

Job summary

MSU Health Care in East Lansing, MI is seeking a Health Care Representative to support medical office operations, greet patients warmly, and perform administrative tasks using medical terminology.

The role requires entry-level experience in a medical setting, scheduling and screening appointments via a computerized information system, handling phone lines, scanning documents, and working both independently and with a team.

Qualifications

• Knowledge of medical terminology and terminology used in a medical office.
• Experience scheduling, screening, and confirming medical appointments using a computerized information system.
• Experience obtaining/checking authorizations is preferred.
• Experience scanning documents and handling a multi-line phone system.

Responsibilities

• Greet patients warmly and provide front-desk support in the medical office.
• Perform administrative tasks for the clinic using medical terminology and office applications.
• Schedule, screen, and confirm medical appointments via computerized systems.
• Support document scanning, phone coverage, and coordination of patient flow.

Skills

Medical terminology familiarity

Appointment scheduling

Phone system handling

Patient interaction

Education

High school diploma or equivalent

Tools

Computerized information system

Document scanning

EMR knowledge

Job description

Position Summary

The Health Care Representative will support medical office operations by actively performing in a variety of roles that combine both direct and indirect patient care. In this important front-line role, the selected candidate will proudly provide service to our patients with a warm greeting and perform administrative functions for the clinic or medical office through knowledge of medical terminology and applications. MSU Health Care spans 46 adult and pediatric specialties committed to high-quality patient care and is the academic medical center of Michigan State University! MSU Health Care provides exemplary care in our communities to support the research and academic missions of MSU Health Sciences. MSU Health Care is a network of organizations (some public and some private) that are operated or managed as part of an integrated health system with a single mission to improve the health of Michigan. Delivering next-generation health care experiences requires a new way of thinking. Reimagining the delivery of health care is the foundation of our mission! If you are interested in working in an environment where you can make a difference, consider MSU Health Care for your career. We offer a competitive salary and an excellent benefits package, including tuition assistance, medical/dental/life/long-term disability, paid time-off and an excellent retirement package!

• We offer a competitive salary and an excellent benefits package, including tuition assistance, medical/dental/life/long-term disability, paid time-off and an excellent retirement package!

Minimum Requirements

• Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in mental health office; or an equivalent combination of education and experience.

Desired Qualifications

• Familiarity with medical terminology
• Experience in scheduling, screening, and confirming medical appointments using a computerized information system
• Current or prior experience obtaining/checking authorizations
• Experience scanning documents and handling a multi-line phone system.
• One year of work-related experience in a medical office clinical setting with medical terminology preferred.
• Must have a strong desire and/or experience to work with a patient population that is diverse socially, financially, and ethnically.
• Must have the ability to work independently and collaboratively with minimal supervision completing assignments accurately.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

• Resume
• Cover Letter

Work Hours

Work hours are typically 8:00 AM - 5:00 PM but may vary as necessary to accommodate clinic operations.

Website

HTTPS://HEALTHCARE.MSU.EDU/

Summary of Physical Demands

The job requires significant physical effort and involves carrying charts and medical equipment, assisting in ambulating and lifting patients.

Summary of Health Risks

Exposure to human blood, serum, and other body fluids; and materials covered under Universal Precautions; TB risk or work within three (3) feet of patients in a health care setting; wear a respirator.

The Bidding Eligibility ends on 10/07/2025 at 11:55 PM