Scheduling Assistant

MyMichigan Health; Saginaw (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

MyMichigan Health in Michigan is seeking a Scheduling Clerk to manage patient appointments across multiple departments and hospitals/clinics. You will gather demographic and insurance data, create pre-registrations, and verify coverage to secure payment.

Collaboration with physicians' offices is essential for authorizations and pre-certifications. The role requires one year of medical office experience, proficiency with Windows and Microsoft Office, and the ability to work in a fast-paced

Qualifications

• One-year medical office experience required.
• Excellent phone, listening, and interpersonal communication skills.
• Proficient Windows PC and Internet skills; familiarity with Microsoft Office.

Responsibilities

• Obtain demographic data to schedule appointment and enter into scheduling system.
• Create a pre-registration for each scheduled visit including capture of insurance and financial information.
• Verify insurance using online verification system or by contacting payer; confirm eligibility of benefits.
• Collaborate with physician offices to secure authorization, pre-certification and/or notification when necessary.
• Perform scanning of orders into the EPIC System for upcoming encounters.
• Provide instructions to the patient/providers regarding required preparation.
• Work with staff to achieve defined scheduling/authorization weekly metrics.
• All other duties as assigned.

Skills

Phone communication

Listening skills

Interpersonal skills

Teamwork

Communication

Education

High School Diploma or GED

Associate degree in healthcare or related field

Tools

Microsoft Excel

Microsoft Word

Job description

Summary

This position is responsible for scheduling patient appointments in multiple departments and hospitals/clinics for clinical diagnostic or therapeutic exams. This position requires the collection of accurate demographic, insurance and diagnostic data elements. This position also requires a broad knowledge of scheduling, registration and payer requirements necessary to secure payment

Responsibilities

• (25%)*Obtain necessary data elements (demographic) to schedule appointment and enter the information into the scheduling system.
• (25%)*Create a pre-registration for each scheduled visit including capture of insurance and financial information.
• (25%)*Verify insurance using online electronic verification system or by contacting payer directly. Confirm eligibility of benefits such as coverage limits and effective dates.
• (25%)*Collaborate with the physician offices to secure authorization, pre-certification and/or notification when necessary.
• OTHER DUTIES AND RESPONSIBILITIES: Perform scanning of orders into the EPIC System for upcoming encounters.
• Provide instructions to the patient and/or providers offices regarding required preparation.
• Work with staff and management to achieve defined scheduling/authorization weekly metrics.
• All other duties as assigned.

Certifications and Licensures

None

Required Education

Education: High School Diploma or GED

Comments: Associate’s degree in healthcare or related field preferred. Additional courses in medical terminology and experience with Excel and Word are preferred.

Other Information

At MyMichigan Health, we hold these values to be fundamental: Values: Excellence - We offer nothing less than the best. We adhere to the highest standards possible in clinical care and customer service. We continuously measure ourselves and constantly strive to improve. Integrity - We do the right thing, each time, every time. We treat each individual with compassion and respect, demonstrating the pinnacle of professionalism and dignity. We communicate openly and honestly. We recognize the unique individuality of each person. In all that we do, we exemplify the highest ethical standards. Teamwork - We provide individual commitment to a group effort. Collaboration benefits everyone - most importantly, our patients. It promotes efficiency, fosters professional and organizational growth, encourages learning, and stimulates innovation. Accountability - We accept responsibility for all we do. We are accountable for the outcomes of our efforts. We are responsible to the communities we serve, to our patients, and to one another. We recognize that as health care providers we occupy a position of trust. Behavior Standards: We use the following behaviors to support our values and provide a clear and simple description of exactly what is expected of every employee: Attitude is Everything, Reward and Recognition, Thoughtful Communication, Teamwork, Service Recovery, Patient Safety, Appearance Matters, Service Excellence, Privacy and Confidentiality, and Electronic Communication Manners.

Equivalent Experience and Other Comments (Education)

One-year medical office experience in a Medical Center or similar setting required. Phone, listening, and interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner. Windows PC and Internet experience is required. Ability to work well in a team environment cover coworker duties as needed, participate in department teams, offer suggestions for workflow improvement.MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health. PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS: Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. Overall vision and hearing is necessary with or without assisted device(s). Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required. Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. Physical Demand Level:Sedentary.Must be able to occasionally (0?33% of the workday) lift or carry 0?10 lbs