Patient Services Associate

University Of Michigan; Canton Charter Township (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent health benefits

2:1 retirement match

Job summary

The University of Michigan Canton Health Center is seeking compassionate, patient-oriented individuals to join our ambulatory care team. This role focuses on check-in/check-out, guest services, and supporting efficient patient flow in a fast-paced environment.

Responsibilities include handling payments, using MiChart/EHR, updating patient information, and answering questions about programs. A high school diploma is required; hybrid/onsite work arrangements and benefits are described in the

Qualifications

• Graduation from high school or equivalent.
• Solid working knowledge of computers and navigating multiple applications.
• Able to multi-task in a fast-paced environment.
• Excellent interpersonal and communication with patients and staff.
• Experience with front-desk/front-office operations is a plus.

Responsibilities

• Check-in, check-out and clerical support for Canton Health Center.
• Provide exceptional customer service to patients and families to maintain efficient patient flow.
• Provide guest services including way finding and information within the facility.
• Process patient payments (co-pays and balances) and reconcile cash receipts.
• Navigate the EMR/MiChart, manage queues and inbasket tasks.
• Verify and update patient information; obtain referrals/authorizations.
• Respond to inquiries about department programs, services and activities.
• Provide general information to staff and patients.

Skills

Customer service

Multi-tasking

Interpersonal skills

Team player

Computer skills

Education

High school diploma

Tools

MiChart

EMR

Job description

We are performing updates and maintenance to improve the applicant experience. As a result, the site will be unavailable from Saturday, October 3, at 9:00 p.m. ET through Sunday, October 4, at 8:00 a.m. ET. During this outage period, applications for job postings cannot be submitted.

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Canton Health Center is an Ambulatory Care facility comprised of clinical services, dedicated to providing high quality health care services for adults and children. We are seeking compassionate, enthusiastic, and patient-oriented individuals who will share the goal of creating the ideal experience for our patients, families and employees

Responsibilities*

• Provide check in, checkout and general clerical support for the Canton Health Center.
• Provide exceptional customer service to patient and families by facilitating business processes that result in the management of efficient patient flow in a fast paced environment.
• Provide a range of guest services, including way finding and information within the facility.
• Process all patient payments (co-pays and outstanding balances) including: confirmation of patient charges, collection of payments, balancing of receipts and the reconciliation of cash collections.
• Navigate electronic medical record, maintain business work queues, and in basket management.
• Verify and update patient information, obtain referrals and/or authorizations.
• Respond to inquiries concerning department programs, services and activities.
• Provide general information to staff and patients

Required Qualifications*

Graduation from high school or an equivalent combination of education and experience

Desired Qualifications*

• Solid working knowledge of computers and navigating multiple computer applications
• Able to multi-task in a robust, fast paced environment
• Professional and Positive Interaction with Patients, Providers, and Staff
• Ability to work independently, identifying priorities while contributing as an active team member
• Basic Medical Terminology
• Existing MiChart or EHR experience
• Knowledge of UMHS policies and procedures
• Demonstrated record of excellent attendance.
• Demonstrated active listening, written, verbal and information technology skills.
• Exceptional interpersonal skills and ability to work within a team setting.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

40 hours per week. Monday thru Friday including oneevening shift weekly. 11:00 a.m.- 7:30 p.m. and rotating Saturdays.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.