Health Care Representative

MSU - Michigan State University; East Lansing, Northern (MI, KY); On-site; USD 32,000 - 52,000; Full time

Job summary

MSU - Michigan State University is seeking an Administrative Assistant for a clinic to handle front-desk functions, greet patients, schedule appointments, collect demographics and payments, and maintain patient records.

You will verify insurance eligibility, process referrals, manage electronic medical records, and support office operations while complying with health-care policies and protecting patient privacy.

Qualifications

• High school education with 1 year of related medical office experience.
• Familiarity with medical terminology and scheduling using a computerized system.
• Experience obtaining authorizations and scanning documents is preferred.
• Ability to work independently and with minimal supervision.

Responsibilities

• Register new patients and update demographics with detailed information.
• Verify insurance eligibility at initial visit and updates as needed.
• Facilitate patient flow and scheduling; notify providers of arrivals.
• Prepare patient materials and educate patients or representatives.
• Document in the EMR and explain clinic policies to patients.
• Process registrations, collect insurance and patient data, and handle referrals.
• Explain financial requirements and collect payments; support quality initiatives.

Skills

Medical terminology

Scheduling

Phone etiquette

Education

High school diploma

Tools

Electronic medical records system

Job description

Position Summary

Position Summary:

Performs administrative functions for a clinic or medical office. Serves patients by greeting and assisting with scheduling appointments, maintaining records and accounts and obtaining and verifying patient insurance eligibility to ensure timely and accurate payment of service.Processes patient arrivals to adhere to scheduling timeframes and support office operations.

Job duties:

• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Performs patient insurance eligibility at initial visit and ongoing as determined by Health Care policy. Corrects and updates existing information for established patients.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
• Prepares patient materials and educates the patient or patient representative about materials.
• Documents in the patient electronic medical record and explains policies and procedures to patients/patient representative.
• Completes patient registration to collect and enters health insurance information.
• Obtains and scans patient information.
• Processes medical record requests and insurance authorizations.
• Processes referrals.
• Explains financial requirements to patients and/or patient representatives.
• Collects office visit payments from patients or patient representatives' records and maintains patient financial transactions.
• Collects and participates in patient quality initiatives related to patient encounters, reimbursement, accuracy in first-time entry.
• Schedules and tracks patient appointments.
• Answers clinic phone calls: answer any questions that do not violate federal or state compliance and field all questions to appropriate areas of expertise.
• Receives and disseminates clinical office mail.
• Performs clinical office filing for record keeping purposes.
• Other duties, as assigned.

Minimum Requirements

Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in mental health office; or an equivalent combination of education and experience.

Desired Qualifications

Familiarity with medical terminology; experience in scheduling, screening, and confirming medical appointments using a computerized information system; current or prior experience obtaining/checking authorizations; experience scanning documents and handling a multi-line phone system.

One year of work-related experience in a medical office clinical setting with medical terminology preferred.

Must have a strong desire and/or experience to work with a patient population that is diverse socially, financially, and ethnically.

Must have the ability to work independently and collaboratively with minimal supervision completing assignments accurately.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume

Cover Letter

Work Hours

Work hours are typically 8:00 AM - 5:00 PM but may vary as necessary to accommodate clinic operations.

Website

HTTPS://HEALTHCARE.MSU.EDU/

Summary of Physical Demands

The job requires significant physical effort and involves carrying charts and medical equipment, assisting in ambulating and lifting patients.

Summary of Health Risks

Exposure to human blood, serum, and other body fluids; and materials covered under Universal Precautions; TB risk or work within three (3) feet of patients in a health care setting; wear a respirator.

The Bidding Eligibility ends on 08/19/2025 at 11:55 PM