Health Care Customer Experience Manager

Adapt-Health-LLC; Brentwood (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

AdaptHealth is seeking a Manager, Customer Service to lead a team of representatives handling inbound calls, ensuring a great patient and customer experience, and driving department performance in Brentwood, TN.

You will oversee daily operations, resource planning, staff training, budgeting, and cross-department collaboration to optimize processes and improve patient experience scores.

Qualifications

• Associate degree from an accredited college required.
• Two years customer service management experience required.
• Healthcare administrative/claims/billing experience preferred.

Responsibilities

• Lead and develop a team of call center representatives to ensure excellent patient and customer service.
• Monitor metrics, coach staff, and drive achievement of department goals.
• Oversee staffing, budgeting, and cross-department collaboration.
• Identify root causes and implement process improvements.
• Ensure compliance with company policies and patient experience targets.

Skills

Leadership Skills

Multi-site management

Independent thinker

Analytical skills

Communication skills

Customer service orientation

Excel proficiency

Project prioritization

Technical aptitude

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

AdaptHealth is seeking a Manager, Customer Service to lead a team of representatives handling inbound calls, ensuring a great patient and customer experience, and driving department performance in Brentwood, TN.

You will oversee daily operations, resource planning, staff training, budgeting, and cross-department collaboration to optimize processes and improve patient experience scores.