Health Care Case Manager

Community Bridges, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO 5 weeks

Health savings

401K match

Tuition reimbursement

Licensure reimbursement

Pet Insurance

Wellness programs

Competitive pay

Job summary

Community Bridges, Inc. is seeking a Health Care Case Manager for its SSVF program in Phoenix. You will coordinate care for Veterans with complex needs, liaising with the VA and community clinics to ensure adherence to care plans and timely services.

You will work with an interdisciplinary team, provide health education, and advocate for patient-centered outcomes while maintaining sensitivity to diverse Veteran populations.

Qualifications

• Two years' experience in health care or social services.
• Experience with veterans or vulnerable populations preferred.
• Minimum one year of case management, resource coordination, and interdisciplinary teamwork.
• Familiarity with community resources preferred.
• Recovery from substance use and/or mental health disorders preferred.

Responsibilities

• Serve as liaison between SSVF Grantee and VA/community clinics for Veterans with complex needs.
• Provide case management, care coordination, health education, and administrative duties.
• Collaborate with primary care providers and multidisciplinary teams.
• Identify and address system challenges to improve care coordination.

Skills

Care coordination

Interdisciplinary teamwork

Veteran-focused care

Communication

Cultural sensitivity

Driver's license

Education

Highschool diploma or GED

Associate degree in social sciences preferred

Behavioral Health Technician (BHT) certification

Fingerprint Clearance Card

Peer Certification (if applicable)

Job description

Posted Saturday, August 29, 2026 at 9:00 AM

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.

SSVF - Health Care Case Manager

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare organization offering a full continuum of care, including variety of programs throughout Arizona, Oklahoma and District of Columbia. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.

CBI is the premiere non‑profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting‑edge, nationally recognized, evidence‑based models.

Job Summary

The Community Bridges Supportive Services for Veteran Families’ (SSVF) Health Care Case Manager will act as a liaison between the SSVF Grantee and the VA or community medical clinic working with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans. The SSVF Health Care Case Manager will provide case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. The SSVF Health Care Case Manager will work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team. The SSVF Health Care Case Manager will possess excellent judgment and have at least two years of experience in a health care or social services area of practice. The SSVF Health Care Case Manager works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and case management personnel. The SSVF Health Care Case Manager works collaboratively within this team to provide timely, appropriate, Veteran centered care equitably services to identify and address systems challenges for enhanced care coordination as needed. Sensitivity to all Veterans' individual needs concerning age, developmental requirements, and culturally related factors must be consistently achieved.

Skills/Requirements

• Highschool diploma or GED required. Associate degree in the field of social sciences preferred.
• Applicants must have experience working with individuals with complex needs, particularly in behavioral health or care coordination.
• Minimum of one (1) year of experience providing case management, coordinating community resources, and collaborating with interdisciplinary teams is required.
• Experience working with veterans or vulnerable populations is strongly preferred.
• Familiar and knowledgeable of available community resources, preferred.
• Minimum of six months of recovery from substance use and/or mental health disorders preferred.
• Current AZ Driver’s License (valid and in good standing).
• Behavioral Health Technician (BHT) in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures required.
• Fingerprint Clearance Card required.
• Peer Certification (if applicable).

CBI Offers an excellent benefits package!

• Generous PTO accrual (5 weeks!),
• Hospital indemnity/ Critical Illness,
• Pet Insurance,
• Dependent Care Savings, Health Care Savings,
• 401K with employer match - 100% vested upon enrollment,
• Wellness programs,
• Tuition Reimbursement and Scholarship Programs, incentives, and more!
• Reimbursement options for Licensure
• Very Competitive pay rates

CBI is growing and expanding our services!

• We are experiencing tremendous growth currently. As an essential service provider, we value all our employees and their careers.
• For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid‑size employers in the Valley!

CBI Values your Career and have lots of growth opportunities!

Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. The leadership at CBI is committed to ongoing professional development for their staff. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.

About our Culture, commitment to employees!

• We are looking for driven and compassionate individual’s that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure.
• We know life happens, that’s why we all start with a 5-week PTO plan as well as a wide range of unique benefits!

Our Facilities.

Our locations are all state‑of‑the‑art facilities that provide top notch integrated care. We are proud to adhere to a "no wrong door" treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.

CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!

CBI Offers an excellent benefits package!

• Medical, Dental, Vision, Disability, Life, Supplemental plans - Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Generous PTO accrual, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more!
• For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid‑size employers in the Valley.

CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!