Familiar Faces Case Manager

Community Bridges, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

PTO 5 weeks

Hospital indemnity

Pet Insurance

Dependent Care Savings

Health Care Savings

401K with employer match

Wellness programs

Tuition reimbursement

Job summary

Community Bridges, Inc. (CBI) is seeking a Familiar Face Case Manager to coordinate care and discharge planning for individuals utilizing crisis services. The role focuses on preparing patients for clinically appropriate services and coordinating with all involved parties to reduce barriers to treatment.

The position reports to the Clinical Director. Requires a high school diploma or GED; an associate's degree is preferred.

Qualifications

• High school diploma or GED required; associates degree preferred.
• Six+ months experience across multiple settings in mental health and substance use.
• One+ year experience preferred.
• At least six months recovery from substance use or mental health disorders preferred.
• Current Driver’s License in good standing.
• 39-month Motor Vehicle Record (MVR).
• Behavioral Health Technician (BHT) per state policies.

Responsibilities

• Coordinate care and discharge planning for crisis service users.
• Prepare patients for the most clinically appropriate services.
• Coordinate care with involved parties and reduce barriers to treatment.

Skills

High school diploma

Associates degree preferred

Driver's license

MVR 39-month

Education

Associates Degree preferred

High School Diploma

Job description

Posted Thursday, September 3, 2026 at 9:00 AM

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models.

Job Summary

The Familiar Face Case Manager is a behavioral health technician or behavioral health p rofessional specializing in the care coordination and discharge planning of individuals utilizing crisis services at disproportionately high rates. The patient population is determined by individuals who are some of the highest utilizers of crisis services. The Familiar Face Case Manager’s objective is to help prepare the patient for the most clinically appropriate services, assist the patient in obtaining those services, coordinating care with all involved parties, and reducing barriers to effective treatment. The Familiar Face Case Manager reports to the Clinical Director.

Education and Experience Required

• Highschool diploma or GED required. Associates Degree in a field related to behavioral health preferred.
• Minimum of six (6) months of experience working in multiple settings and levels of care, including both mental health and substance abuse is required.
• One (1) or more years of experience preferred.
• Minimum of six months of recovery from substance use and/or mental health disorders preferred.
• Current Driver’s License (valid and in good standing).
• 39-month Motor Vehicle Record (MVR).
• Behavioral Health Technician (BHT) in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures.

CBI Offers an excellent benefits package!

• Generous PTO accrual (5 weeks!),
• Hospital indemnity/ Critical Illness,
• Pet Insurance,
• Dependent Care Savings, Health Care Savings,
• 401K with employer match - 100% vested upon enrollment,
• Wellness programs,
• Tuition Reimbursement and Scholarship Programs, incentives, and more!
• Very Competitive pay rates

CBI is growing and expanding our services!

• We are experience tremendous growth in this time. As an essential service provider, we value all our employees and their careers in the clinical field.
• For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley!

CBI Values your Career and have lots of growth opportunities!

Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.

About our Culture, commitment to employees!

• We are looking for driven and compassionate individual’s that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure.
• We know life happens, that’s why we all start with a 5-week PTO plan as well as a wide range of unique benefits!

Our Facilities.

Our 26 locations are all state-of-the-art facility that provides top notch integrated care. We are proud to adhere to a "no wrong door" treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.

CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is Possible!

CBI Offers an excellent benefits package!

• Medical, Dental, Vision, Disability, Life, Supplemental plans - Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Generous PTO accrual, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more!
• For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley.

CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible!