Health Care Associate — Frontline Reproductive Health

Planned Parenthood of Northern New England; Williston (VT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

No overnight hours

Paid Training for In-Demand Clinical '

Travel Mileage Reimbursement

Collaborative Work Environment

Gain experience with a trusted leader

Experience EPIC

Make a Difference!

Job summary

Planned Parenthood of Northern New England (PPNNE) in Williston, VT is seeking a Health Care Associate to be the first point of contact for patients, handling administrative and clinical tasks with a focus on outstanding customer service. The role supports clinicians and maintains a smooth, welcoming patient flow.

The HCA will greet patients, assist with check-ins, schedule visits, coordinate with insurance, and provide education while using EPIC.

Qualifications

• Greet and assist patients with check-ins and visits.
• Assist with insurance, payments, scheduling and eligibility.
• Use the EHR system to document and support clinicians.

Responsibilities

• Greet and help patients with check-ins, check-outs, and questions about their visit.
• Assist patients with insurance, payments, scheduling and eligibility assessment.
• Handle calls, scheduling, records, and follow clinic procedures.
• Maintain patient flow and a clean, organized space.
• Perform basic medical tasks and assist with clinical tasks after training.
• Provide patient education and ensure informed consent for services.

Skills

Customer service

Diversity & inclusion experience

Communication skills

Team collaboration

Education

High School Degree or Equivalent

Job description

Planned Parenthood of Northern New England (PPNNE) in Williston, VT is seeking a Health Care Associate to be the first point of contact for patients, handling administrative and clinical tasks with a focus on outstanding customer service. The role supports clinicians and maintains a smooth, welcoming patient flow.

The HCA will greet patients, assist with check-ins, schedule visits, coordinate with insurance, and provide education while using EPIC.