Health Benefits Advocate — Customer Care

CVS Health; Arizona; Hybrid; USD 21,000 - 30,000; Full time

Job summary

CVS Health is seeking a compassionate Customer Service Representative to assist customers with benefits and claims, educate on available options, and ensure high satisfaction. You will document interactions, resolve inquiries, and collaborate with teams to improve outcomes.

Expect to use AI-enabled tools during training and servicing, adhere to policies, and maintain confidentiality. You must have basic computer skills and 6+ months of customer service experience, with a typical 40-hour week in

Qualifications

• 6+ months of customer service experience
• Basic computer skills
• Willingness to leverage technology and AI as tools
• Adherence to work schedule and availability

Responsibilities

• Actively listen and advocate for customers, understand needs and provide guidance
• Resolve customer inquiries and issues efficiently with documentation
• Educate customers about resources and help navigate options
• Anticipate customer needs and provide proactive solutions
• Collaborate with teams to improve outcomes and address issues
• Document all customer communications and maintain confidentiality
• Utilize AI-enabled tools during training and servicing to improve efficiency
• Follow CVS Health policies and Code of Conduct

Skills

Customer service

Communication

Problem solving

Multitasking

Time management

Education

High School Diploma

Tools

Microsoft Office

Job description

CVS Health is seeking a compassionate Customer Service Representative to assist customers with benefits and claims, educate on available options, and ensure high satisfaction. You will document interactions, resolve inquiries, and collaborate with teams to improve outcomes.

Expect to use AI-enabled tools during training and servicing, adhere to policies, and maintain confidentiality. You must have basic computer skills and 6+ months of customer service experience, with a typical 40-hour week in