Health Assistant

AdventHealth; Hendersonville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b) Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a patient-focused team member for full-time, day-shift operations. You will enhance the patient experience by coordinating appointments, confirming insurance, and guiding patients through check-in and payments.

Responsibilities include vitals, referrals, room readiness, and equipment disinfection. A high school diploma and BLS certification are required, with EMT/CNA/CPT preferred. Join a mission-driven facility serving the community.

Qualifications

• Excellent customer service skills.
• Clear English reading, writing, speaking and comprehension required.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain relations with patients and staff.
• Ability to multi-task in a fast-paced, high-volume environment.

Responsibilities

• Demonstrates AdventHealth Service Standards: Know Me, Love Me, Make it Easy, Keep Me Safe.
• Drive patient experience by managing appointments and reminders.
• Verify eligibility and insurance prior to appointments.
• Complete check-in, collect copays and balances.
• Maintain patient flow and respond to calls promptly.
• Perform vitals, document allergies, screenings and vitals after competency validation.
• Assist with scheduling, prior authorizations, referrals; disinfect exam rooms.
• Sterilize instruments and ensure policy-compliant procedures.
• Perform routine equipment maintenance and quality controls on waived tests.

Skills

Customer service

English communication

Computer skills

Relationship building

Multi-tasking

Critical thinking

Education

High school diploma

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

100 HOSPITAL DR

City

HENDERSONVILLE

State

North Carolina

Postal Code

28792

Job Description

• Demonstrates through behavior the organization's Service Standards of Know Me, Love Me, Make it Easy, and Keep Me Safe.
• Drives customer service initiatives by creating and owning the patient experience. Reviews appointment bookings in advance and ensures patients receive appointment reminders.
• Verifies and validates insurance prior to appointment date.
• Completes check-in process, securing copays and balance amounts.
• Maintains timely flow of patients and keeps patients up to date on any delays. Responds to and returns incoming telephone calls in a timely manner.
• Performs vitals and documents allergies, screenings, and vital signs after competency validation.
• Assists with scheduling and prior authorization of referrals and orders. Participates in disinfection of common areas and readies exam rooms for patients by following disinfection guidelines.
• Assists in cleaning, disinfecting, and sterilization of instruments according to policy.
• Performs routine maintenance on equipment and completes quality controls on waived tests after competency checks.

Knowledge, Skills, and Abilities

• Excellent Customer Service Skills [Required]
• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements [Required]
• Ability to operate a computer, copier, fax, and scanner [Required]
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds [Required]
• Ability to multi-task efficiently in a fast pace, high patient volume environment [Required]
• Strong critical thinking skills [Preferred]
• Participation in Fire Fighter/Medic OR EMT Program [Preferred]
• Phlebotomy Program [Preferred]

Education

High School Grad or Equiv [Required]

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS) [Required]
• Emergency Medical Tech Cert (EMT) [Preferred]
• Certified Nurse Assistant (CNA) [Preferred]
• NHA Certified Phlebotomy Technician (CPT) [Preferred] OR NPCE Certified Phlebotomy Technician (CPT) [Preferred] OR ASPT Certified Phlebotomy Technician (CPT) [Preferred]

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range

$15.37 - $24.60

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.