Health Assistant

adventhealth; Hendersonville (TN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave - 4 weeks

Career Development

Whole Person Well-being

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Hendersonville, NC is seeking a frontline healthcare team member to enhance the patient experience through attentive service, accurate check-ins, and timely reminders. You will verify insurance, collect payments, and support staff to ensure smooth clinic flow.

The role requires strong communication, multitasking in a high-volume setting, and adherence to safety and quality standards. Training includes phlebotomy and basic clinical support as needed.

Qualifications

• Excellent customer service skills required.
• Strong English reading/writing and comprehension.
• Ability to operate basic office equipment and computer systems.
• Ability to build effective working relationships with patients and staff.
• Able to multi-task in a fast-paced, high-volume environment.

Responsibilities

• Deliver service that aligns with Know Me, Love Me, Make it Easy, Keep Me Safe standards.
• Own patient experience by managing bookings and reminders.
• Verify insurance prior to appointments.
• Complete check-ins and collect copays/balances.
• Maintain patient flow and respond to calls promptly.
• Record vitals, allergies, and screenings after training.
• Assist with referrals, orders, and room readiness; maintain disinfection.

Skills

Customer service

English comms

Computer literacy

People skills

Multi-tasking

Critical thinking

EMT program

Phlebotomy program

Education

High school grad

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance


• Paid Time Off from Day One


• 403-B Retirement Plan


• 4 Weeks 100% Paid Parental Leave


• Career Development


• Whole Person Well-being Resources


• Mental Health Resources and Support


• Pet Benefits

Schedule:

• Full time


• Shift: Day (United States of America)


• Address: 100 HOSPITAL DR


• City: HENDERSONVILLE


• State: North Carolina


• Postal Code: 28792

Job Description:

• Demonstrates through behavior the organization's Service Standards of Know Me, Love Me, Make it Easy, and Keep Me Safe.


• Drives customer service initiatives by creating and owning the patient experience. Reviews appointment bookings in advance and ensures patients receive appointment reminders.


• Verifies and validates insurance prior to appointment date.


• Completes check-in process, securing copays and balance amounts.


• Maintains timely flow of patients and keeps patients up to date on any delays. Responds to and returns incoming telephone calls in a timely manner.


• Performs vitals and documents allergies, screenings, and vital signs after competency validation.


• Assists with scheduling and prior authorization of referrals and orders. Participates in disinfection of common areas and readies exam rooms for patients by following disinfection guidelines.


• Assists in cleaning, disinfecting, and sterilization of instruments according to policy.


• Performs routine maintenance on equipment and completes quality controls on waived tests after competency checks.

Knowledge, Skills, and Abilities:

• Excellent Customer Service Skills [Required]


• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements [Required]


• Ability to operate a computer, copier, fax, and scanner [Required]


• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds [Required]


• Ability to multi-task efficiently in a fast pace, high patient volume environment [Required]


• Strong critical thinking skills [Preferred]


• Participation in Fire Fighter/Medic OR EMT Program [Preferred]


• Phlebotomy Program [Preferred]

Education:

• High School Grad or Equiv [Required]

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Required]


• Emergency Medical Tech Cert (EMT) [Preferred]


• Certified Nurse Assistant (CNA) [Preferred]


• NHA Certified Phlebotomy Technician (CPT) [Preferred] OR NPCE Certified Phlebotomy Technician (CPT) [Preferred] OR ASPT Certified Phlebotomy Technician (CPT) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

$15.37 - $24.60

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.