Health Assistant

AdventHealth; Hendersonville (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Hendersonville, NC is seeking a front-line team member to support patient intake, verify insurance, and manage scheduling and reminders. The role emphasizes strong customer service, accurate cash handling, and teamwork in a fast-paced outpatient setting.

Responsibilities include ensuring smooth patient flow, assisting with vitals, and maintaining a clean, safe environment per policy. Applicants should have a high school diploma and BLS CPR readiness.

Qualifications

• High School Grad or Equiv is required.
• Strong customer service and English communication skills.
• Ability to operate a computer, copier, fax and scanner.

Responsibilities

• Manage patient check-in, collect copays and balance due.
• Verify insurance prior to appointment date.
• Assist scheduling and referrals; respond to calls promptly.
• Maintain patient flow and update delays; ensure reminders are sent.
• Support room readiness and basic vitals per competency.

Skills

Customer service

English proficiency

Computer skills

Interpersonal skills

Multi-tasking

Education

High School Diploma or equivalent

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well‑being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

100 HOSPITAL DR

City:

HENDERSONVILLE

State:

North Carolina

Postal Code:

28792

Job Description:

• Demonstrates through behavior the organization’s Service Standards of Know Me, Love Me, Make it Easy, and Keep Me Safe.
• Drives customer service initiatives by creating and owning the patient experience. Reviews appointment bookings in advance and ensures patients receive appointment reminders.
• Verifies and validates insurance prior to appointment date.
• Completes check‑in process, securing copays and balance amounts.
• Maintains timely flow of patients and keeps patients up to date on any delays. Responds to and returns incoming telephone calls in a timely manner.
• Performs vitals and documents allergies, screenings, and vital signs after competency validation.
• Assists with scheduling and prior authorization of referrals and orders. Participates in disinfection of common areas and readies exam rooms for patients by following disinfection guidelines.
• Assists in cleaning, disinfecting, and sterilization of instruments according to policy.
• Performs routine maintenance on equipment and completes quality controls on waived tests after competency checks.

Knowledge, Skills, and Abilities:

• Excellent Customer Service Skills [Required]
• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements [Required]
• Ability to operate a computer, copier, fax, and scanner [Required]
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds [Required]
• Ability to multi‑task efficiently in a fast pace, high patient volume environment [Required]
• Strong critical thinking skills [Preferred]
• Participation in Fire Fighter/Medic OR EMT Program [Preferred]
• Phlebotomy Program [Preferred]

Education:

High School Grad or Equiv [Required]

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Required]
• Emergency Medical Tech Cert (EMT) [Preferred]
• Certified Nurse Assistant (CNA) [Preferred]
• NHA Certified Phlebotomy Technician (CPT) [Preferred] OR NPCE Certified Phlebotomy Technician (CPT) [Preferred] OR ASPT Certified Phlebotomy Technician (CPT) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

$15.37 - $24.60

This facility is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances.