Health Account Management Analyst

CVS Health Corporation; Jackson (MS); On-site; USD 44,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Job summary

CVS Health Corporation is seeking an Analyst, Account Manager to support the Access U.S. customers, brokers, and members in delivering a high-quality experience.

You will partner with Account Managers and internal teams to provide day-to-day operational and service support across eligibility, enrollment, and benefit documentation. The role focuses on driving customer satisfaction, retention, and successful renewal activities, with collaboration across departments and strong attention to detail

Qualifications

• 1-2 years in account management or related field.
• Strong organizational skills with the ability to manage multiple requests, priorities, and deadlines.
• Attention to detail when reviewing benefit information, customer materials, and plan documentation.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Experience using Salesforce (preferred).

Responsibilities

• Develop account plans to support customer satisfaction, retention, and business growth.
• Analyze customer data, performance metrics, and service trends to identify opportunities for improvement and support account management initiatives.
• Build and maintain strong working relationships with customers, brokers, and internal business partners.
• Participate in customer meetings and communications to support ongoing account management activities and address customer needs.
• Coordinate eligibility and enrollment activities with operational partners, including site additions, urgent enrollments, digital ID card requests, and verification of member eligibility.
• Review benefit grids, plan documents, SBC materials, and other customer-facing documents to ensure accuracy and completeness.
• Support renewal activities through renewal grid review, rate validation, benefit comparisons, documentation review, and coordination of key deliverables.
• Assist with billing, commission, and other account-related inquiries by collaborating with internal partners and helping ensure timely issue resolution.
• Research customer, broker, and member issues, manages escalations, and partners with internal teams to facilitate effective and timely resolution.
• Maintain accurate customer records, activities, service requests, and account updates within Salesforce.
• Assist with implementation, renewal, and ongoing account management projects by tracking tasks, timelines, documentation, and outstanding action items.
• Contribute to team meetings, process improvement initiatives, and collaborative projects by sharing information, identifying opportunities, and supporting overall business objectives.

Skills

Account management

Customer service

Health care operations

Benefits administration

Microsoft Office

Education

Bachelor's degree

Tools

Salesforce

Job description

CVS Health Corporation is seeking an Analyst, Account Manager to support the Access U.S. customers, brokers, and members in delivering a high-quality experience.

You will partner with Account Managers and internal teams to provide day-to-day operational and service support across eligibility, enrollment, and benefit documentation. The role focuses on driving customer satisfaction, retention, and successful renewal activities, with collaboration across departments and strong attention to detail