Health Accounts Analyst for Client Success

CVS Health Corporation; Pierre (SD); On-site; USD 44,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is recruiting for an Analyst, Account Manager to support the Access U.S. customer lifecycle, partnering with Account Managers, customers, brokers, and internal partners to ensure accurate and timely service delivery.

The role focuses on improving customer satisfaction and membership retention through proactive coordination, problem-solving, and effective issue resolution across eligibility, enrollment, benefits, and billing processes.

Qualifications

• 1–2 years of relevant experience in account management, customer service, health care operations, benefits administration, or a related field.
• Strong organizational skills with the ability to manage multiple requests, priorities, and deadlines.
• Demonstrated attention to detail when reviewing benefit information, customer materials, and plan documentation.
• Effective written and verbal communication skills.
• Strong problem-solving skills and the ability to coordinate with multiple business partners.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Proficiency with Microsoft Office applications.

Responsibilities

• Develop basic account plans and strategies to support customer satisfaction, retention, and business growth.
• Analyze customer data, performance metrics, and service trends to identify opportunities for improvement.
• Build and maintain strong working relationships with customers, brokers, and internal business partners.
• Participate in customer meetings and communications to support ongoing account management activities.
• Coordinate eligibility and enrollment activities with operational partners, including site additions and urgent enrollments.
• Review benefit grids, plan documents, SBC materials, and other customer-facing documents for accuracy.

Skills

Organizational skills

Attention to detail

Written & verbal communication

Problem solving

MS Office

Team collaboration

Education

Bachelor's degree

Tools

Salesforce

Job description

CVS Health Corporation is recruiting for an Analyst, Account Manager to support the Access U.S. customer lifecycle, partnering with Account Managers, customers, brokers, and internal partners to ensure accurate and timely service delivery.

The role focuses on improving customer satisfaction and membership retention through proactive coordination, problem-solving, and effective issue resolution across eligibility, enrollment, benefits, and billing processes.